Ratings based on 123 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Excellent location. Unfortunately we got a room with no light. The windows faced a brick wall in a tiny shaft with no light. We needed a 3rd bed that was a sofa bed ( which was fine) with only sheets, no blanket. The staff was prompt to remedy the blanket situation as soon as I requested one. The rooftop bar was not available for hostel guests because they were always booked with outside people. The Staff and common facilities were fine but the room was terrible.
by A verified traveler
Posted 13 Jun 2024
Nice hotel and great staff. Conveniently located to all major sites. Walkable. I would highly recommend
Comment from Hotel Management
14 Jun 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Raul, Thank you very much for your kind feedback.We're thrilled to know that our staff's efforts and our hotel's prime location contributed significantly to your enjoyable stay. It's wonderful to hear that the cleanliness and condition of our rooms, along with the amenities provided, met your expectations and made your visit to Granada memorable.Your high praise is a testament to our dedication and we're proud to have delivered on our promise of exceptional service.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Loved the location! Shopping and dining all around. Very walkable and clean. Comfy beds and pillows.
Comment from Hotel Management
3 Jun 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Leanne,Thank you for your positive feedback.Your commendations regarding our ideally situated hotel in the midst of shopping and dining options, the walkability of our surroundings, as well as the comfort and cleanliness of our rooms, fills us with pride. It is delightful to know that the beds and pillows contributed to a restful night's sleep and that you were satisfied with the room amenities and the overall condition of Barceló Carmen Granada.The entire team is committed to providing an exceptional experience for our guests, and your kind words serve as a reaffirmation of our efforts. We continuously strive to deliver high-quality service and create memorable stays.We look forward to welcoming you back on a future occasion.Kind regards,Noelia Cervera, Guest Manager
by A verified traveler
Posted 27 May 2024
Our experience wasn’t great. They gave us a room at level 1 after we asked for upgrade. The room had limited sunlight and had two single beds joined together we came apart while sleeping. If i had known this is what they will serve then in the same price there are much better options available. For the price they charged, I wouldn’t recommend it. Also, don’t get fooled by rooftop pictures on website - the facilities are average but view is decent.
Comment from Hotel Management
28 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Guest,Thank you for your review.We regret to hear that your experience did not meet your expectations, particularly concerning the room allocation and the comfort of the beds. We strive to provide rooms that offer our guests the utmost satisfaction and comfort, and we apologize that we fell short in this instance.We are pleased, however, to note that you found the view from our rooftop to be decent. Our B-Heaven terrace is indeed favored for its panoramic views of the city and we are proud to offer this feature to our guests.We hope to welcome you again in the future. Best regards,Noelia Cervera, Guest Manager
by A verified traveler
Posted 26 May 2024
Quiet & convenient.
Comment from Hotel Management
27 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Tina,Thank you for your positive feedback.We are overjoyed to learn that the cleanliness of our rooms, the condition of our hotel, the level of service provided, and the amenities offered met with your absolute satisfaction. It is our utmost priority to ensure that every aspect of our guests' experiences at Barceló Carmen Granada is nothing short of exceptional.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager
by A verified traveler
Posted 25 May 2024
My favorite place to stay in Granada. Pool has an amazing view of the city.
Comment from Hotel Management
27 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Monica,Thank you for your positive feedback.We are delighted to know that the pool and its stunning view of the city made a memorable impression on you. It's equally gratifying to learn that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities available in the room met your expectations for a perfect stay at Barceló Carmen Granada. Our aim is to provide a unique experience that combines comfort with the beauty of Granada, and it seems we have succeeded with your visit.We look forward to welcoming you back on a future occasion.Kind regards,Noelia Cervera, Guest Manager
by A verified traveler from Harbor City
Posted 25 May 2024
Good stay. Great bed and shower. Perfect location.
Comment from Hotel Management
27 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Derek, Thank you very much for your kind feedback.It’s heartening to know you enjoyed the comfort of our beds and the quality of our shower facilities. Your commendation of our prime location underscores the convenience we strive to offer our valued guests. Maintaining a clean environment and providing top-notch service are core to the Barceló Carmen Granada experience, and your appreciation for these aspects is genuinely rewarding to us.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 23 May 2024
Try to find the hotel parking was very difficult as there is no instruction provided by the hotel to detail the street name etc ended up using the valet parking, did take them a long time to move the car from a time restricted spot outside the hotel so hoping not to receive a parking fine from the hire car company! The queue for coffee in the morning was very long/ slow and the coffee ultimately wasn’t worth it as very bitter to taste! The hotel is however excellently located and the food served in their restaurant Santa Maria is good (we ate whilst waiting for our room to be available.
Comment from Hotel Management
24 May 2024 by Noelia Cervera, Guest Manager, Hotel Management
Dear Natalie,We appreciate that you took the time to share your experience with us.We regret to hear about the challenges you faced in locating our parking facilities, and we are sorry for any inconvenience caused by the valet service timing. Our aim is always to provide a seamless experience and we acknowledge that in this instance, we fell short.However, we are pleased to know that our central location was to your advantage and that you enjoyed the culinary offerings at our restaurant Santa Maria. It is heartening to hear that these aspects contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Noelia Cervera, Guest Manager
