Ratings based on 986 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
The neighborhood felt a bit sketchy.
Comment from Hotel Management
12 Jun 2024 by Scott Snyder, Hotel Management
Thank you!
by A verified traveler
Posted 3 Jun 2024
The hospitality and guest service was 5 star. Friendly, polite, professional, and very helpful.
Comment from Hotel Management
3 Jun 2024 by Scott Snyder, Hotel Management
Thanks very much!
by A verified traveler
Posted 1 Jun 2024
Overall, I would give this hotel, five out of five stars with the only caveat being that if you’re in a room facing Liberty Street, you can anticipate that you will hear traffic noise throughout the night. The most obnoxious are the motorcycles that seem to pass by cthrough all hours of the night. That being said the hotel is fantastic and the breakfast is amazing. I will definitely come back, next time I’ll just be sure to ask for a room away from the street.
Comment from Hotel Management
3 Jun 2024 by Scott Snyder, Hotel Management
We are happy to accommodate the room location requests when known. We do have the sound cancelling devices on the nightstands as well. Thanks for the feedback.
by A verified traveler
Posted 11 May 2024
The hotel looks nice and the people were friendly. The walls are thin and we got to listen to our neighbors yelling profanities at each other until after 1am. On top of that, there were people cruising and racing cars and motorcycle until after 2am. Because of this, we overslept and missed the breakfast service. No compensation was offered.
Not likely to go back.
Comment from Hotel Management
16 May 2024 by Scott Snyder, Hotel Management
I'm sorry to hear about your experience, the review platform doesn't allow me to see a last name or room number. Not that we have regular experience with arguments taking place in rooms, our team would address issues confidentially and assertively to ensure your animosity is protected. I believe any hotel would want to intercede on the guests behalf. Regarding traffic noise, we are a downtown property, the street along the side is a State Highway, we have noise cancelling units on each nightstand to help neutralize outside influences.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
16 May 2024 by Scott Snyder, Hotel Management
Thank you!
by A verified traveler
Posted 6 May 2024
The staff was tremendous. The only challenge were the elevators. Limited access and very very slow.
Comment from Hotel Management
6 May 2024 by Scott Snyder, Hotel Management
Thank you for staying, we did get our Elevator company here to repair the issue. I can only presume a guest tried to restrict the door from closing and caused it the come off the tracks.
by A verified traveler
Posted 6 May 2024
We went for a concert and The Grand was in the perfect location. It was also very handy that the hotel had parking.
Comment from Hotel Management
6 May 2024 by Scott Snyder, Hotel Management
Hope the concert lived up to your expectations, Adam Ant brings back fond memories!
by A verified traveler from N. Hollywood
Posted 3 May 2024
good for a night stay, homelessness are around hotel walking area.
Comment from Hotel Management
6 May 2024 by Scott Snyder, Hotel Management
Thank you for staying, we work closely with the local police department to restrict any destructive, intrusive behavior on our "block".
by A verified traveler
Posted 21 Apr 2024
Importantly, the rooms are very large, clean, and comfortable. The beds are also of the ‘sleep all night’ variety.
There are several restaurants and lounges near by, providing quite a bit of variety, should you decide to venture out.
The convenient underground parking was a bonus. However, best of all was the friendly front desk service.
Comment from Hotel Management
22 Apr 2024 by Scott Snyder, Hotel Management
Super!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Scott Snyder, Hotel Management
Thank you!
