Ratings based on 72 Verified Reviews
4.7 Room cleanliness
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Feb 2024 on Travelocity
Sonder facilities had many shortcommings and deficiencies.
1) The rugs were either old, or not stretched enough consisting on a safety hazard. I had to remove them
2) On my second night (out of 7) he bed broke. I had to sleep one night on a broken bed and 2 on the floor. Correcting this took nearly 3 days.
3) The facilities had no on-site staff, which made it more difficult to request assistance.
4) A balcony was advertised, but I could not use it because there were workers and equipment there during my stay.
5) Parking was not available. I understand they notified in advance, but it is LITERALLY not available anywhere. I had to park half a mile away and paid a ridiculous fee.
6) The provided access codes to enter the building and room didn't work.
7) The staff that was sent to work my bed's issue was very friendly and polite. Kudos to all three.
8) The kitchen exceeded my expectations. Very good.
9) The bedroom itself was extremely small, making it difficult to navigate
10) There was a small room with a desk serving as an office which was not advertised, and I wasn't expecting. Very pleasant surprise to be able to work during my stay. Kudos!
11) I found earplugs and an 'environment machine' or something like that, that produced pleasant sounds for our stay. Positive feedback here.
This is overall how I felt, but the fact that I had to rearrange heavy furniture in order to accomodate the mattress to sleep made this stay impossible to recommend.
by A verified traveler
Tidewater
Posted 13 Jan 2024 on HotelsThe Tidewater is a strange and historic building in an amazing location, with all the best of Philly at your doorstep. The views from the apartment are mesmerizing!
by A verified traveler
Posted 12 Nov 2023 on Hotels
by A verified traveler
Posted 1 Nov 2023
by A verified traveler
Posted 29 Oct 2023
by A verified traveler
Posted 29 Oct 2023
Everything was nice. Only problem was check in and check out time. Usually standard times are 12pm check out and 4 pm check in. But they have reduced the time. Check in time 5 pm and check out time 11 am.
And you can’t request even a minute extension, Because there is staff.
by A verified traveler
Posted 24 Oct 2023
Everything about this place was fantastic except for the bed. Hard as a rock. Otherwise, exceptional location, exceptional view, very hip, kitchen was extremely well stocked, and it was fun to see people playing on the across the alley rooftop.
by A verified traveler
Posted 22 Sep 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Sonder, Hotel Management
Hi Matthew, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.
by A verified traveler
Challenging check-in process
Posted 18 Sep 2023 on HotelsThe room was fine and the view was great. The location of the building is convenient. What was really challenging to say the least was the check-in. The system didn't work to enter the building. We spent some time on the phone with someone. The problem was not solved in the afternoon. Then we got stuck on the 4th floor, and couldn't go down in the elevator! We chatted for 20 minutes! We ended up requesting a fob. The whole process of not having someone on-site generated a waste of time and a lot of stress.
The address on the building is not visible.
Then the sink in the bathroom didn't drain properly, but we gave up because I didn't want to spoil my weekend chatting.
Comment from Hotel Management
9 Oct 2023 by Sonder, Hotel Management
Hi Diane, thank you for your feedback. We aim to make our check-in processes easy and seamless, and we apologize that this wasn't the case here. We're also sorry for the trouble with the drain. We'll have our maintenance team take a look and remedy any present issues. Should you decide to give us another try, we'd love to show you a better experience.
by A verified traveler
Posted 15 Sep 2023 on Orbitz
I stayed in the Sonder Tidewater in Philly. Not only did the AC not work, but they never fixed it and ignored my requests to do so instead giving me a fan. I had to resort to cursing to get them to come to the apartment to check it. The AC control was hanging off the wall. Most ghetto thing I’ve ever seen. No windows in the unit open. In the summer in Philly, you can probably imagine it was a toaster in there during the day and reasonable hot at night. Refused any sort of refund request for a $750 reservation other than $80 which I have not received and it’s already been a week. They claim the AC was fixed, but when I told them it wasn’t, they thought $80 would suffice and ignored future requests.
