Ratings based on 436 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Accommodating staff, helpful & friendly.
by A verified traveler
Posted 6 Sep 2023
Service
Comment from Hotel Management
4 Oct 2023 by LAI, Hotel Management
We appreciate your review, Mr. Ronald.We hope to serve you again on your future bookings.
by A verified traveler
Posted 20 Aug 2023
Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
by A verified traveler from Toronto
Posted 8 Aug 2023
Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils.
It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Comment from Hotel Management
11 Aug 2023 by LAI, Hotel Management
Dear Ms. Gretchen:On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking yourtime to write your feedback at your recent experience with us. We value your feedback as it helps usimprove our service and maintain the highest standards for our guests.I would like to express my deepest apologies for the inconvenience you experienced during your stay atour hotel. Your satisfaction is our top priority, and we are truly sorry for falling short of yourexpectations.Please be assured that this matter has been brought to the immediate attention of our housekeepingstaff, and we are taking the necessary steps to rectify the situation to prevent any reoccurrence in thefuture.Once again, please accept our sincere apologies for the inconvenience caused. We genuinely appreciateyour understanding and hope that you will give us another opportunity to serve you better in the future.Should you have any further concerns and additional feedback, please do not hesitate to contact medirectly at jocelyn.go@diamondsuitescebu.comThank you for bringing this matter to our attention.Sincerely,Jocelyn S. GoOperations ManagerDiamond Suites & Residences
by A verified traveler
Posted 14 Jul 2023
The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
by A verified traveler
Posted 17 Aug 2022
by A verified traveler
Posted 4 Jul 2022
It’s fine
by A verified traveler
Posted 2 Jul 2022
by A verified traveler
Posted 3 Jun 2022
nice stay. but no cable tv during the day of stay
Comment from Hotel Management
2 Feb 2023 by Diamond Suites and Residences by Cocotel Team, Hotel Management
Hi Clark, we're delighted to hear that you enjoyed your stay here at Diamond Suites and Residences by Cocotel as your beach resort of choice. We do our best to uphold our amenities and our services to the highest standard to serve you better. We'd love to have you back with us again. Bring your family and friends on your next visit here in Diamond Suites and Residences. Thank you for choosing Cocotel!
