Ratings based on 52 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024 on Travelocity
Close to Ayala Pavilion and 7-11. We stayed during Sinulog. They had a sound system rented and played music from the front porch. VERY festive and contributed to the atmosphere. The wifi was reliable and, of course, the staff was amazing as with most hotels here in the Philippines. If you stay here, I highly recommend a trip to Mactan Island to see 10,000 Roses. It's a fantastic night attraction.
Comment from Hotel Management
2 Mar 2024 by Staff, Hotel Management
Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!
by A verified traveler
Great place!
Posted 29 Jul 2023 on HotelsVery nice hotel, conveniently located. Quiet and comfy. I wish they had an option for smaller pillows. I prefer a thin pillow rather than a very large thick one. Overall the room was perfect for our short stay.
by A verified traveler
Posted 25 Jan 2023
The staff are good and friendly
by A verified traveler
Posted 4 Dec 2022
お世話になりました。ありがとうございました
by A verified traveler
Posted 24 Oct 2022
お世話になりました。
by A verified traveler
Posted 23 Oct 2022
ありがとうございました
by A verified traveler
Posted 21 Oct 2022
お世話になりました。いいホテルでした。これからもセブ島行く時にこのホテルに泊まります。
by A verified traveler
Posted 27 May 2022 on Hotels
Comment from Hotel Management
14 Jun 2022 by Canberry Hotel, Hotel Management
Hi Grace! Thank you for sharing your thoughts in your recent stay at Canberry Hotel. We apologize for the inconvenience you have experienced with us. We regret to hear of your disappointments that our kind of service did not meet your expectations. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not happen again in the future. We are constantly looking into ways of streamlining the delivery of our service sans the delay to provide our guests with a delightful experience. We look forward to welcome you back soon and for the opportunity to serve you better should your future travels bring you back to Cebu.
by A verified traveler
Wil never book again!
Posted 24 Feb 2020 on HotelsThe family room was too small. No space for our 2 big bags. I even paid extra to get a big space as they advertised their family room to be good for 4 people. My husband found cockroaches in there toilet. No internet the whole stay. I called the receptionist a lot of times for help but they just told me to refresh the wifi connection. I gave up calling them again as they just gave me the same answer. I didnt see any initiative from the staff to help. No complimentaries in the room (toothbrush, toothpaste, water..) Can find a better hotel in cebu centrum at a lesser price.
Comment from Hotel Management
26 Feb 2020 by Canberry Hotel, Hotel Management
Hi Beverly, thank you for taking time to review and bringing this issue to our attention. We apologize for the inconvenience you have experienced with us. We regret to hear your disappointments that our kind of service did not meet your expectations. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not happen again in the future. We are constantly looking into ways of streamlining the delivery of our service sans the delay to provide our guests with a delightful experience.
We look forward to welcome you back soon and for the opportunity to serve you better should your future travels bring you back to Cebu.
by A verified traveler
Needs Improvement but Great Service
Posted 31 Dec 2019 on HotelsThis has been my second time to visit the hotel in 5 years. I stayed here when it was almost brand new. I must say that the condition of the room has gone down. The bed is comfortable but the sofa sleeper are worn out. There's black ants and baby roaches in the room. I had booked a Family room for 3 overnight stays within 2 weeks time. The second one I got on the 4th floor had so much baby roaches in the bathroom that I was so scared to go shower the next morning. I don't like how their bathrooms are set up. The toilet and shower area are almost of the same level that the water starts flowing into the toilet area when you shower. The bathroom doors are showing a lot of water damage in the inside due to that issue. The handheld fixture in the bathroom of my 1st stay wouldn't stay up when you adjust the height. I wished that they could fix up the way their bathrooms are set up, and maintain the facility a lot better because I really liked the service here from all the staff.
Comment from Hotel Management
2 Jan 2020 by Canberry Hotel, Hotel Management
Hi! Thank you for sharing your thoughts in your recent stay at Canberry Hotel. We apologize for the inconvenience you have experienced with us. We regret to hear of your disappointments that our kind of service did not meet your expectations. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not happen again in the future. We are constantly looking into ways of streamlining the delivery of our service sans the delay to provide our guests with a delightful experience. We look forward to welcome you back soon and for the opportunity to serve you better should your future travels bring you back to Cebu.
