Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Property had bad mildew odor. Rooms air Conditioner was so loud it was hard to sleep. Staff did not know where anything was located. Could not print board pass because printer had no ink and didn’t work properly. Will not return to this location!
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello MUJAHID, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the mentioned issues promptly. It is important to us that all guests have a comfortable and hassle-free experience.
by A verified traveler
Posted 18 May 2024
The staff were professional, welcoming and overall great. I called ahead to advise I would be arriving late at night. When I arrived, I was expected. The room was very nice and clean. I was so nice, I was sorry I was not staying longer than one night. When I checked out, I was taken to the airport in the courtesy shuttle, so I could pickup my rental car. Outstanding service and stay.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Stephanie,We are delighted to hear that you had a great experience with our professional and welcoming staff. It's wonderful to know that our team was able to assist you during your late-night arrival and ensure a smooth check-in process. We are pleased that you found your room to be nice and clean. Providing outstanding service is always our priority, and we are glad you enjoyed the convenience of our courtesy shuttle service. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Marilyn,We're delighted to hear you enjoyed your stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Gayle,Thanks for choosing us! Your positive ratings are great, and we hope to impress you again during your next visit to the area.
by A verified traveler
Posted 29 Apr 2024
Close to the airport
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Marta,We appreciate your feedback regarding the hotel's proximity to the airport. We strive to offer convenience for our guests' travel needs. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Apr 2024
Roaches!!! The front desk staff didn't seem surprised.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Keith,We take all guest feedback seriously and will address this with our team. Thank you for bringing this to our attention for further investigation.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Bruce,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 15 Apr 2024
They advertise aa airport shuttle but it only starts at 5 am. I needed it at 4 am and had to pay for an Uber to go 2 miles.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Michael, We apologize for any inconvenience caused by our shuttle service schedule. We recommend reaching out to our front desk for alternative transportation options outside of shuttle hours. Your feedback helps us improve our services for future guests.
by A verified traveler
Posted 15 Apr 2024
My kids enjoyed the pool the beds and the breakfast it was over all a good stay. will return again !!!
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Cierra,We appreciate your positive feedback and are glad to hear that your kids enjoyed the pool, beds, and breakfast during your stay. We look forward to welcoming you back again in the future!
by A verified traveler
Posted 13 Apr 2024
When we walked in to this property, there were some very loud and raucous guys on the “front porch” - the kind to be nervous about. When I went back to my car there was a homeless man inside the lobby - again nervous. When we left early in the morning, the same homeless man was just out front of the hotel. All of that and my wife thought the room was furnished with items purchased at a used furniture store. If this was a Radisson, I would have a very difficult time getting my wife to another one.
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Charles, We regret to hear about the circumstances you encountered during your stay. We take all feedback seriously and will address your concerns internally for the betterment of our property. Your experience does not align with the standards we aim to uphold for all our guests.
