Ratings based on 250 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 17 Sep 2023
A beautiful natural lake view close to waterfalls...
by A verified traveler
Posted 11 Dec 2022
Don’t get laundry done. Otherwise amazing!
by A verified traveler
Posted 13 Nov 2022
I was surprise for the thousands of little bugs attached to the room outside door when we were coming at night. Even when personnel sprayed them before entering the room, dozens were inside. Rooms need a better maintenance and a bigger TV. On the other hand, the view to the lagoon is beautiful, specially at sunrise
by A verified traveler from San Ysidro
Posted 9 Sep 2022
Great location with an awesome view. Mediocre service though and wore off rooms with no amenities other than a small tv with bad reception.
by A verified traveler
Posted 8 Jul 2022 on Hotels
by A verified traveler
Posted 25 Apr 2022
The most disgusting dirty rooms, there were flies, spider webs, the art frame in the room was full of dust and webs.
by A verified traveler
Do not stay - Pésimo hotel
Posted 20 Oct 2021 on HotelsThe Lobby and common areas looked nice.
El lobby y las areas comunes estan bonitas.
The rooms are very ugly, with insects everywhere (spiders, cockroaches, and thousands of mosquitos.
Los cuartos estan feos, con muchos insectos como arañas, cucarachas y miles de mosquitos.
The rooms are in poor conditions, the bathrooms look rusted in some areas.
Los cuartos estan en malas condiciones, como los baños que tienen muchas partes oxidadas.
At the moment of checkin, the person at the front desk said that we had to pay in full for the days we reserved (2 days)
A la hora de llegar, la persona de la recepción dijo que se tenía que pagar por completo todas las noches reservadas (2 noches)
We decided to stay only one of the two booked nights, and even though we decided to cancel the 2nd night right after we checked in, the person at the front desk refused to refund the 2nd paid night.
Decidimos quedarnos sólo una de las dos noches reservadas, y aunque decidimos cancelar la segunda noche una hora después de hacer la reservación, la persona de la recepción se nego a hacer el reembolso.
by A verified traveler
Posted 18 Aug 2021
The hotel was clean and the staff was very helpful.
by A verified traveler
Posted 10 Aug 2021
Beautiful hotel excellent service
