Ratings based on 158 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 1 Mar 2024
by A verified traveler
Posted 18 Feb 2024 on Hotels
Il B&B non corrisponde alle foto, probabilmente fatte diversi anni fa, e a quanto descritto nel sito. Insonorizzazione inesistente, stanza con forte odore di fumo impregnato nei tessuti e bagno, non in camera, dal quale arrivava un olezzo di fogna tale da non poter dormire. Abbiamo prenotato due notti ma la seconda abbiamo preferito passarla in una nuova struttura. Nessun rimborso offerto per il disagio e per la notte non fruita. Grazie a hotel.com per il supporto prestato. Non torneremo più in questo B&B, un vero peccato perché è in una buona posizione rispetto al centro città.
by A verified traveler from White Plains
Posted 5 Feb 2024
Great location and parking. Staff very helpful
by A verified traveler
Great, safe stay for solo traveller.
Posted 3 Dec 2023 on HotelsThe staff at the Palazzo Bruca were incredible! They were very accommodating for an earlier check in and to assist with securing me transport for a very early morning flight to Rome. The room was clean and comfortable. Access in felt safe after hours. The location was perfect in the town centre with easy access to all the historical sights and tour companies. Highly recommend!
by A verified traveler
Posted 21 Nov 2023
The staff was very helpful and lovely, the room was clean and comfortable. The location was great, close to the Duomo area and lots of cafes. The only suggestion I have is for some towel bars or hooks. There were zero options to hang a damp towel, no bars, hooks, or racks. We hung them like a cape on a hanger in the armoire which wasn't ideal, but the only option.
by A verified traveler
Posted 18 Nov 2023 on Hotels
by A verified traveler
Posted 13 Nov 2023
tiny room, tiny shower that leaks to the floor like hell, internet was slow or non existing at times; terrible bed, terrible sheets and blankets, ac was not functional very well, the room was smelly, access to the hotel was through a smelly (piss) court yard. The room was smelly also... yuk... all around terrible... The only positive side is the staff. They were very nice and helpful..
Comment from Hotel Management
15 Nov 2023 by Manuela, Hotel Management
Hello dear Clauda. Thanks for spending time to share your point of view. We are glad you appreciated the staff, but we are very sorry about the score and you did not like your room. But let me clarify as follow: the room you is the smallest and cheapest we have - all information are clearly written on Expedia.You stayed one week and your room had been cleaned every day, why didn't you say anything to the staff we met several time you were asked if everything was ok. By the way apologies for this. Hope you come back again to guarantee you a stay that lives up to your expectations and a room that best suits your needs.RegardsManuela, staff
