Ratings based on 265 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2023 on Hotels
Maybe i came off season, little or no staff, installations looked worn.
Not a place where you feel welcome.
by A verified traveler
Great views from the hot tub!
Posted 27 Mar 2023 on HotelsEverything was nice. Clean rooms and helpful staff.
The spa is one of the reasons i stay at this property- although the steam was was not operational. I stayed there again a week afyer and it still was not functional.
Overall a great stay.
by A verified traveler from NEW YORK
Posted 26 Mar 2023
Our assigned room 210 had a problem with the spa pipes and made it unbearably hot. In addition the window was sealed so it could not be opened. This should have been fixed before assigning this room to any guest. In general it somehow represents a certain malaise in maintenance throughout the hotel. It seems a bit tired and needs upkeep. However, the location is wonderful and service is very good.
by A verified traveler from SANTIAGO CHILE
Posted 7 Mar 2023
I loved the view
I hate de bad condition of the property. The hotel is in a bad condition and requires an adequate maintenance
by A verified traveler
Posted 20 Jan 2023
Amazing view, great food, friendly staff. Unfortunately the path to the grounds below the hotel was in disrepair and not accessible, and a few things seemed like they hadn't been updated or repaired recently. Overall a great experience, but a bit rough around the edges.
by A verified traveler from Fayetteville
Posted 3 Dec 2022
One of the nicest hotels in that area. Very friendly staff.
There was a construction going on upstairs and they started working on 7.10AM , that was the only negative thing for this hotel!
by A verified traveler
Posted 11 Sep 2021 on Hotels
Comment from Hotel Management
11 Oct 2021 by Esteban, Hotel Management
L@ esperamos en una próxima oportunidad
Saludos!!
by A verified traveler
Posted 14 Mar 2021 on Hotels
Very nice place, amazing view, people very helpful. We loved the room, the fact that it had two bathrooms was cool, And the bath was looking through the window. Because of covid the mini bar didn’t had supplies, just one little bottle of water, and the breakfast was a menu breakfast with not many options. That one was the bad thing of our stay.
by A verified traveler
Good hotel, excellent location
Posted 30 Jan 2020 on HotelsThis modern hotel shares its location with a Casino which upon arrival can be quite daunting but although connected, the hotel is to the rear of the building and causes no disturbance.
The room was large and spacious with an amazing view of the estuary.
Our bed was large and comfy but room design probably not to our taste being lots of exposed concrete.
There are two restaurants on site, one catering for breakfast and everyday type food such as pizza etc whilst the other seemed more up market international food.
Breakfast was excellent, and dinner menus good but no sadly no English translation.
Wine by the glass menu was equally confusing.
The car park easily handles the number of guests.
Three feature hot tubs on the outside deck, of varying temperatures very popular for those guests using the indoors dip pools.
Staff were friendly and helpful.
We are Spanish speaking and really enjoyed the stay but more English translations of menus and info would have been helpful.
Chiloe is a beautiful island- hire a car and explore. It is within a short distance of the colourful houses on stilts, Palafitos. Everywhere on the island are wooden churches. The penguins in Punihuil were amazing, just a two hours drive away. Here you take a boat from the beach for the equivalent price of £7 each.
Overall a good standard of hotel, well located at a reasonable price.
by A verified traveler
Posted 3 Jan 2020 on Hotels
