Ratings based on 154 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2021 on Hotels
Comment from Hotel Management
16 Jun 2021 by Matthieu, Hotel Management
Cher(e) client(e),
Nous vous remercions de nous faire part de votre satisfaction.
Toute l'équipe est récompensée de son travail à travers votre avis.
Nous vous souhaitons une agréable journée, et serions ravis de vous accueillir lors de votre prochain séjour sur Castres,
Cordialement
by A verified traveler
Posted 10 Oct 2018
by A verified traveler
Not what I had expected by way of 'service'.
Posted 9 Aug 2018 on HotelsIn terms of an overnight stay, this hotel was the equivalent of other Ibis hotels we have stayed at - good value for money but the service we received was far from satisfactory and well below what we would have expected from Ibis.
During the evening we were phoned from Reception and asked if we would return the bottle-opener we had borrowed. Naturally I assumed this was a genuine mistake and simply said we hadn't borrowed one. The receptionist was not happy with this and insisted we had borrowed hers. My wife, who is fluent in French, then spoke to her saying she had the wrong room but she continued to insist we had her lilac bottle-opener. In the end she actually came to our room where we showed her our own RED bottle-opener and she went away, still dissatisfied. Later on, she treated us in a very 'off hand' manner in the restaurant, saying it had 'disappeared'.
The following morning, on checking out, another staff member said my on-line booking was for only one person and I had to pay for a second breakfast. When I strenuously challenged this, she immediately retracted, in fact so quickly it made me wonder if something dodgy was going on.
All in all a very disappointing stay at an Ibis establishment.
by A verified traveler
Posted 3 Jul 2018 on Hotels
by A verified traveler
Posted 2 Jun 2018 on Hotels
by I
Good hotel that seems to bec overlooked
Posted 14 Jun 2017 on HotelsHad trouble finding it. Road wasn't on GPS. This isn't a unique problem for this hotel. tre needs to be a GPS nav system location on htels.com website that gets you to a point where you can see the Hotel, as well as the address. There seemed to be a lot of vacancies .
A note for history buffs is that nearby Mazamet is worth a look as it used to be significant in the international wool trade ( skins processed for wool and leather ).
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by JDA, Hotel Management
Bonjour Monsieur,Notre équipe est ravie de recevoir votre avis. Nous vous remercions d'y avoir accordé un peu de votre temps.C'est avec plaisir que nous vous accueillerons lors de votre prochain séjour.Bonne journée, à bientôt !
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by JDA, Hotel Management
Bonjour Monsieur,Notre équipe est ravie de constater que votre séjour s'est agréablement déroulé.Nous vous remercions d'avoir pris le temps de répondre à ce questionnaire.C'est avec grand plaisir que nous vous avons accueilli.Passez une bonne journée, à bientôt !
by A verified traveler
Posted 10 Dec 2023
Tres bon acceuil et suivi des demandes
Comment from Hotel Management
19 Dec 2023 by Julie, Hotel Management
Bonjour Monsieur,Nous vous remercions pour votre réponse.Nous sommes ravis de vous avoir compté parmi nous.Belle journée à vous, à bientôt !
