Ratings based on 629 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Nice hotel
Comment from Hotel Management
7 Jun 2024 by Rama, Hotel Management
Hi Paul,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager
by A verified traveler
Posted 31 May 2024
Outdated, rooms ok, restaurant was just ok, however the evening staff were nice, the gym equipment was good!
Comment from Hotel Management
1 Jun 2024 by Rama , Hotel Management
Dear Clairethank you so much for taking time to share your feedback further to your recent stay her with us. we are pleased to learn you enjoyed most of your stay with uswe look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 31 May 2024
Friendly staff at reception, nice spacious room for me and the family. Had nice views outside the hotel and a good breakfast in the morning.
Didnt get chance to try any of the spa facilities but would definitely stay here again if i needed too
Comment from Hotel Management
31 May 2024 by Rama, Hotel Management
Dear StephenThank you so much for this 5 star rating and this lovely feedback further to your recent stay with usWe are pleased to learn you enjoyed your stay with usWe Look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler from Chichester
Posted 28 May 2024
The hotel offers adequate accommodation. Work is currently taking place which inconveniences guests and yet there is no reduction or acknowledgment of this.
Comment from Hotel Management
28 May 2024 by Rama, Hotel Management
Dear NatalieGood MorningThank you for this constructive feedback further to your recent stay here with us. We will certainly reflect on your feedback. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 22 May 2024
The water from the shower isn’t warm
Comment from Hotel Management
26 May 2024 by Rama , Hotel Management
Dear MajidGood Morning. Thank you for taking time to share your feedback further to your recent stay here at Mercure Norton Grange Hotel. Please accept our apologise for the inconvenience this may have caused. We confirm this is now addressed.Hope this one odd experience will not deter you returning to us. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 13 May 2024
Really loved this property loved how closed away it was out of site not on a main road, rooms were nice and clean
Comment from Hotel Management
15 May 2024 by Rama, Hotel Management
Dear Hamzah,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager
by A verified traveler
Posted 6 May 2024
It's ok but noisy. Privilege rooms are well-equipped and comfortable. The doors to the rooms slam shut, which doesn't seem to be the case at more modern hotels. Would stay again but wouldn't be first choice and much more a last resort.
Comment from Hotel Management
6 May 2024 by Rama, Hotel Management
Dear JonathanThank you for taking time to share this constructive feedback further to your recent stay here with us. I noted your feedback, we will certainly work on all points for improvements. we do hope you will give us an opportunity to serve you better. RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 3 May 2024
Just loved
Comment from Hotel Management
3 May 2024 by Rama, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Good hotel, nice and clean with friendly, polite staff. Had a great stay. Very happy .
Comment from Hotel Management
28 Apr 2024 by Rama , Hotel Management
Dear PaulThank you so much for this 5 star rated review and your kind words. I will share your excellent feedback with the team, sure they will be thrilled.we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager
by A verified traveler
Posted 20 Apr 2024
Generally good value. It was not made clear at booking that breakfast was not included. This requires improvement. I am unsure if this is Expedia or the hotel but both need to address this.
The chair in my room, while comfortable was rather worn and needs repair or replacement.
Good attentive and helpful staff.
Comment from Hotel Management
21 Apr 2024 by Rama , Hotel Management
Dear Kenneth,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all key points from your feedback. We will certainly work on all of them individually.We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager
