Ratings based on 185 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Easy accommodation options in Castlemaine. A bit overpriced but probably just taking advantage of the lack of options available, so good luck to them. The playground is run down and the pool is tiny but for a night's sleep, it was clean and functional
Comment from Hotel Management
1 May 2024 by Jas., Hotel Management
Thank you Cassi for your time and review.Regards.
by A verified traveler
Posted 18 Mar 2024
Comfortable room, close to town centre, check was easy and greeted with a smile.
Comment from Hotel Management
26 Mar 2024 by Jas., Hotel Management
Thank you Simon for taking the time to write your review and score your stay with us.Kind regards
by A verified traveler from Driver
Posted 3 Feb 2024
This would have to be the worst accommodation we have stayed in. Booked in for 3 nights but only stayed one. When we arrived there was no one at reception. Rang bell and noone answered so called number on door as stated. Guy answered and said he'd be there in 5mins as had to run into town to grab some lunch. Room was just horrible. Huge crack in the wall, old bathroom and shower just had a curtain. TV didn't work. Pool was closed and appeared to have been that way for months. Bed coverlet appeared dirty however sheets appeared clean. No free toiletries provided. Toaster and kettle provided but no plates. Would never recommend this hotel or stay there again. As I said, only stayed one night as could not stay after that.
Comment from Hotel Management
24 Feb 2024 by Manager, Hotel Management
Apologies for the way you feel about your stay. Reception is very rarely unattended, as it was on that day apologies for the short wait. I believe you booked a budget/standard room, which is the most affordable room at our property and it does state that is "standard". Pool is open and tv works in each room, regular maintenance is conducted. Linen is cleaned regularly and maintained for our guests comfort, toiletries are provided in each room as a standard amenity. Additional cutlery/dishes can be requested for at reception and we are happy to provide. Apologies you found your stay unsatisfactory.
by A verified traveler
Posted 12 Jan 2024
nice clean room and bathroom, but the beds were hard, the pool was nice but the spa button didnt work, the grass area was nice but no where to sit there, so it needs another table and seat set on this area next to the pool
Comment from Hotel Management
15 Jan 2024 by Jas., Hotel Management
Thank you for your time and review Rosey. we are sorry for any inconvenience.kind regards.
by A verified traveler
Posted 5 Jan 2024 on Wotif
Great Motel. First time staying and will stay again
Comment from Hotel Management
15 Jan 2024 by Jas., Hotel Management
Thank you Peter for taking the time to write your review and score your stay with us at castle motel.Kind regards.
by A verified traveler
Posted 1 Jan 2024 on Wotif
Comment from Hotel Management
8 Jan 2024 by Castle motel., Hotel Management
Thank you Janet for your time and review. we hope to see you again in future.Kind regards.
by A verified traveler
Posted 31 Dec 2023 on Wotif
Comment from Hotel Management
5 Jan 2024 by Castle motel., Hotel Management
Thank you for time and review.
by A verified traveler
Posted 27 Dec 2023 on Wotif
The staff were very unfriendly.
Comment from Hotel Management
24 Feb 2024 by Manager, Hotel Management
Apologies for your experience, this will be looked into so that it doesn't happen again. We hope you stay with us again.
by A verified traveler
Posted 20 Nov 2023 on Wotif
Good location
Comment from Hotel Management
24 Nov 2023 by Jas., Hotel Management
Thank you for your time and review.Regards.
by A verified traveler
Posted 9 Nov 2023 on Wotif
It was an easy and convenient place to stay. But the pool was closed, I was looking forward to a swim. Though maybe it was unseasonably warm.
Comment from Hotel Management
9 Nov 2023 by Jas., Hotel Management
Hi Jane,Thank you for taking the time to write your review and score your stay with us. we are sorry for any inconvenience.Regards.
