Ratings based on 35 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
We changed hotels upon arriving
Posted 11 Sep 2022 on HotelsWe did not put our suitcases down, we left upon seeing condition of hotel.
by A verified traveler
Five star location, service, food and sleep!
Posted 12 Jan 2022 on HotelsFirst time in Castlebar and found this hotel to be a great location to stay in before my meeting next day.
Whilst i arrived after 7pm and the restaurant kitchen closed at 7pm, I rang the reception and they offered me the choice to pre order a dinner - went for Roast Beef.
On arrival check-in was very swift, my room was warm and comfortable and dinner when served was delicious.
Quiet room with warm shower and great bed - so superb sleep enjoyed.
Breakfast was delicious with nice choices on menu.
Staff very courteous throughout stay - nothing too much.
Thanks all!
by A verified traveler
Posted 2 Feb 2020 on Hotels
Comment from Hotel Management
2 Feb 2020 by MD, Hotel Management
William, Thank you for taking time out , and for giving us a perfect 10!! Our Management team will be thrilled, justification for all of our hard work.
Pat Jennings MD
by A verified traveler
Posted 2 Feb 2020 on Hotels
Comment from Hotel Management
2 Feb 2020 by MD, Hotel Management
Niall, Thank you for taking time out in affording us a positive review.Our young Management team will be pleased. Pat Jennings MD
by A verified traveler
Posted 1 Feb 2020
Staff were unfriendly and unwelcoming. Not much I liked; room wasn’t very clean when I checked in; dirty used eating utensils on the table.
Comment from Hotel Management
1 Feb 2020 by GM, Hotel Management
hi, I regret that your experience did not meet your expectations, our staff are trained to be very responsive, and friendly, they strive to provide a standard of service above our grading, I would be grateful if you could make contact, and let us see if we can improve on your experience in the future.
Pat Jennings MD
by A verified traveler
Posted 19 Jan 2020 on Hotels
Staff friendly and helpful. Had dinner here and food nice but service was all over the place. But in fairness they didn't charge us for my dessert due to the service. The waitress was rushed off her feet.
Also there were cobwebs in restaurant and dead spider on wall hehind me.
Found hotel cold. When we went down to breakfast we kept our coats on.
Room was clean and bed comfortable. Overall our stay was okay.
Comment from Hotel Management
20 Jan 2020 by md, Hotel Management
Good morning, Thank you for posting your details of your stay with us.Your encountered poor service was as a result of a very busy evening in our restaurant, and I am pleased our server recognised this and compensated you.
As you are aware , early January was unusually very cold, but all of our heating was on , and operating to capacity.I shall pass your comments to our management team so that they improve their performance in the future. I apologise that your stay with us was not as good as it should have been.
Pat Jennings MD
by A verified traveler
Posted 11 Jan 2020 on Hotels
Comment from Hotel Management
20 Jan 2020 by MD, Hotel Management
Thank you for taking the time out in posting your review.We are pleased that your reveiew was reasonably successfull, and look forward to meeting with you again.
Pat Jennings MD
by A verified traveler
Posted 2 Jan 2020 on Hotels
Comment from Hotel Management
7 Jan 2020 by GM, Hotel Management
Sinead, many thanks for your 10/10 rating, very positive and a great start to the New Year for our premises, and team. Pat Jennings MD
by A verified traveler from New Zealand
Posted 1 Jan 2020
Nice people, easily found, location and parking. Venue fine
Comment from Hotel Management
7 Jan 2020 by GM, Hotel Management
Thank you for your 5 star rating, and best wishes for the New Year
Pat Jennings MD
by A verified traveler
Posted 27 Dec 2019 on Hotels
Comment from Hotel Management
2 Jan 2020 by GM, Hotel Management
Thank you for your positive message, We are pleased you have enjoyed your visit, and look forward to welcoming you back again in the future.Pat Jennings MD
