Ratings based on 969 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Just a dirty grubby hotel noisy outside too
Comment from Hotel Management
19 Jun 2024 by Anastasiia, receptionist, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay.We understand that noise can be a significant inconvenience, and we apologize for any disturbance you experienced. We are currently looking into solutions to better soundproof our rooms and enhance the overall guest experience.Your feedback is invaluable as it helps us identify areas for improvement. We would appreciate the opportunity to make this right and provide you with the quality stay you deserve. Please feel free to contact us directly so we can discuss how we can assist you further.Thank you again for your review, and we hope to have the chance to welcome you back for a much-improved stay.Best regards,
by A verified traveler
Posted 5 Jun 2024
Great property and great location
Comment from Hotel Management
16 Jun 2024 by Anastasiia, receptionist, Hotel Management
Good morning, JosephThank you for your kind words! We're delighted to hear that you enjoyed our property and its location. Your positive feedback means a lot to us.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 2 Jun 2024
Room was very spacious, hotel very clean staff very freindly
Comment from Hotel Management
11 Jun 2024 by Lorena, Hotel Management
Dear Lisa, Thank you very much for your nice review, we hope to see in in a future!best regards,
by A verified traveler
Posted 19 May 2024
I like the location as it is downtown and everything is very accessible. It is easy to get to the bus station and the train station from there.. There is 24 hour service and they attend to everything you need including finding taxis late into the night. The room is comfortable and the staff is very friendly.
Comment from Hotel Management
24 May 2024 by Anastasiia, receptionist, Hotel Management
Good morning, Ann. Thank you for your wonderful review! We’re thrilled you enjoyed our downtown location, 24-hour service, and comfortable rooms. It’s great to hear our staff made your stay pleasant.We look forward to welcoming you back soon!Kind Regards,
by A verified traveler
Posted 15 May 2024
Nothing specific.
Comment from Hotel Management
16 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Victor.Thank you for your review. We appreciate your feedback and are here to assist if you have any specific concerns or additional feedback you'd like to share.Kind regards,
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
19 Jun 2024 by Anastasiia, receptionist, Hotel Management
Good morning, HltoshiThank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously.We strive to provide the best service and accommodations, and it’s clear we fell short during your stay. Please accept our sincere apologies. We would like to learn more about your experience and see how we can make things right. Could you please contact us directly?Thank you again for your review. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
16 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Ganesh. Thank you for taking the time to leave your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would like to learn more about your specific concerns to improve our service. Please feel free to reach out to our customer support team so we can address any issues you encountered. We value your input and hope to have the opportunity to better serve you in the future. Kind regards,
by A verified traveler
Posted 6 May 2024
Dated. The double bed was 2 singles put together, the lift was often broken, only 2/5 for cleanliness. However the staff were very helpful and the hotel is in a fantastic location.
Comment from Hotel Management
7 May 2024 by Anastasiia, receptionist, Hotel Management
Good morning, James. We're truly grateful for your feedback and apologize for any inconveniences you experienced during your stay. We're actively addressing the issues you've mentioned, particularly the bedding and elevator concerns, to ensure a more comfortable experience for all our guests. It's heartening to hear that our staff made a positive impression, and we're delighted that you appreciated our prime location. Your insights are invaluable to us, and we hope to welcome you back for an improved experience in the future. If there's anything specific you'd like us to address, please don't hesitate to reach out. Kind regards,
by A verified traveler
Posted 1 May 2024
Friendly staff. Decent room. Quiet and comfortable. Plenty of towels. The gym is closed with no plans to reopen it.
Comment from Hotel Management
3 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Daniel. Thank you for your feedback! We're delighted to hear that you found our staff friendly, your room comfortable, and enjoyed the tranquility during your stay. We apologize for any inconvenience caused by the closure of our gym; we'll certainly take your comments into consideration as we continually evaluate our amenities. We hope to have the opportunity to welcome you back soon for another pleasant stay! Kind regards,
by A verified traveler
Posted 28 Apr 2024
The position of the hotel was in the centre of town and close to a car park. Staff were very pleasant. Room was large although furniture needs replacing
Comment from Hotel Management
1 May 2024 by Anastasiia, receptionist, Hotel Management
Dear William,Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our central location and the convenience of nearby parking, as well as the friendliness of our staff.Your feedback regarding the condition of the furniture in your room is valuable to us. We're continuously striving to enhance our guests' comfort and satisfaction, and we'll certainly take your comments into consideration as we work to improve our accommodations.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
