Ratings based on 42 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Nice public spaces, adequate rooms. Staff just don’t try hard to be helpful or explain things. Breakfast room lovely but food options not great.
by A verified traveler
Posted 22 Oct 2023
Beautifully located, spectacular scenery amongst the slopes of Etna and the vineyards. Property is well hidden, you wouldn't know it is there unless you are specifically looking for it. Property is well maintained and their respect for the environment and minimal impact is evident. The staff were wonderful with our check in, escorting us to our room. The pool is lovely, elevated and surrounded by vineyards. Our room was perfect, situated in one of the bungalows. All furnishings and amenities in the room were excellent. We took advantage of the winery tour and tasting and dinner. Our guide was great, very knowledgeable about the winery itself and the wine world in general. Our dinner was delicious....highly recommend the tasting/dinner combo. The staff was very accommodating on our check out date, as we had an Etna trek/tour planned, holding on to our luggage and letting us leave our vehicle there while we were away on our tour for several hours. Looking forward to returning some day, either here or on of the other Filiato properties.
by A verified traveler
Posted 10 Sep 2023
Property is lovely and the reception staff was great. The staff members in the wine bar were very loud and chatty as they complained about work while customers were seated. It was unfortunate because it is such an amazing space and the staff should not be an annoyance. Everything else was great. The wine tour and tasting was very informative.
by A verified traveler from Westland
Posted 15 Aug 2023
The property is not simple to reach especially at night. It is for the quite lovers as even the reception close at 8pm . The restaurant is very good. Breakfast ok nothing that make you fill you should be in an upscale wine resort
by A verified traveler
Beautiful location but breakfast let it down!
Posted 14 Jul 2023 on HotelsThe vineyards location is stunning. View from the room.of mt etna and the vineyard. Beautiful room and pool area. Wine tour with Roberto was amazing and the wine delicious.we opted just for a meat and cheese selection which was very nice and generous portion! However breakfast the next day was poor. Signs to say €2 for tea and coffee and €6 for a cooked breakfast. We ordered tea but wasnt charged so slightly confused on the signs. Cold selection is a bit lacking. Pool hours are 11 till 7 so no chance of a dip in the pool before checkout in 34c weather
by A verified traveler from Montreal
Posted 24 Jun 2023
by A verified traveler
Posted 26 May 2023
by A verified traveler
Incredible setting
Posted 9 May 2023 on Hotelsby A verified traveler
Posted 30 Oct 2022 on Hotels
by A verified traveler from Westland
Posted 26 Aug 2022
It is a nice resort in a jaw dropping scenery
