Ratings based on 295 Verified Reviews

3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Nov 2023
During our stay, we had a couple of personal business items I needed to address and the concierge at the desk, Roy (American translation), was very helpful. Our entire stay was made better by his kind and polite assistance.
5 out of 5
by A verified traveler

Great place to stay

Posted 30 Oct 2023 on Hotels
Great hotel in a lovely town. The staff are friendly. The room was large and comfortable. The decor was dated but everything works which is much better than decor. The breakfast was good, someone filling up all the time. Would recommend and stay again.
5 out of 5
by A verified traveler from Calgary

Posted 12 Oct 2023
Dollar by dollar an excellent option and value. The hotel’s staff simply great and super friendly (congratulations to all of them)
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Oct 2023
4 out of 5
by A verified traveler

Sturdy out dated but very convenient Hotel.

Posted 8 Oct 2023 on Hotels
This hotel has seen better days but it ticked all our boxes. It is well air conditioned. The shower works well. There is a small but adequate pool which we used a lot. The breakfast was quite good and when you consider the price, it was surprisingly good. The bed wasn’t the best bed I’ve slept in but by no means the worst. It was ok. There was a choice of pillows. It is near the centre and everything is very walkable. It doesn’t have much charm but you not have to go outside or on the expansive terrace to enjoy this amazing village.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Sep 2023
4 out of 5
by A verified traveler

Practical hotel in scenic Castelo de Vide

Posted 30 Jul 2023 on Hotels
This hotel is situated on the edge of the beautiful little town of Castelo de Vide. Room are large with their own balcony. The bathrooms have not been done recently and some people might consider them a bit out of date. They do have a good size bath and a bidet. Breakfast is basic but considering what we paid, it is generous that it was included.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Jul 2023 on Hotels
2 out of 5
by A verified traveler

False advertising

Posted 26 May 2023 on Hotels
We arrived late after a long drive.we booked a double but we were given a twin bed room.had to come to reception and change.we booked for 3 weeks but on the second day we realised no resturant i the hotel ,swimming pool was closed.we booked the hotel be ause on Hotels.com website it was advertised they have a resturant and bar and a swimming pool.we were dissappint when none of the services existed.it took us couple of days to find other hotel and we left after 4 days.contacyed hotel.com and explained about false advertising and asked for refund.still after 20 days and numerous phone calls no response fro. HOTEL.COM.very frustrated and unhappy with hotel.com customer service.nothing has been done.they keep say they take complaint very seroiusly but i am still waiting.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Apr 2023
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