Ratings based on 240 Verified Reviews

4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 15 May 2024
Not the best experience
5 out of 5
by A verified traveler

Posted 12 May 2024
A lovely hotel as a base for touring the area. Good breakfast and dinner options. Walking distance to town and canal du midi. Lovely pool. I would recommend and would return.
4 out of 5
by A verified traveler

Nice outdoor enclosed pool. Dinner was excellent

Posted 2 Oct 2023 on Hotels
5 out of 5
by A verified traveler

Posted 22 Jul 2023
A good quality hotel. The room was comfortable and spacious. The air conditioning was an added bonus on a warm evening.
5 out of 5
by A verified traveler

Posted 1 Apr 2023
I stayed here one night during a bicycle trip from Carcassonne to Sète. The hotel is very close to the Canal du Midi bike path. They are well adapted to accommodate bicyclists. The cassoulet in their restaurant was the best I have ever had in France!
5 out of 5
by A verified traveler

Posted 27 Sep 2022
Really comfortable and modern. Fantastic shower. The food in the restaurant was excellent.
1 out of 5
by A verified traveler

Shocking: extremely rude and unpleasant owner

Posted 12 Jul 2022 on Hotels
We travel extensively throughout the world and this is by far the most shocking experience we have had. After making a polite complaint about the receptionist who was unwelcoming to us to another member of staff, we had the manager -owner knocking at our door to come and aggressively criticise me and my partner as she saw us as the problem, not the member of staff. The conversation took place in French and as she was raising her voice so much that my partner totally shocked and alarmed wanted to intervene but she didn't speak English. She made some thinly veiled threats about asking us to leave when it was already 6:30pm. She knew also that it was my partner's birthday and clearly she managed to ruin the day. Awful experience. Reading through the reviews, it seems that other customers experienced something similar in the past. We certainly wouldn't recommend this place.
Comment from Hotel Management
13 Jul 2022 by La Direction, Hotel Management
Oui effectivement, aussi choquant que votre mari qui passe derrière le bar (?) pour prendre sa boisson. Nous attendions votre commentaire avec impatience. Sachez tout d'abord que la gentillesse et les attentions de notre personnels vers notre clientèle font l'unanimité sur la majorité des commentaires que nous avons, toutes plateformes de réservations comprises. Votre attitude complètement déplacée et désagréable envers nos employés n'est absolument pas acceptable. En plus de cela, vous critiquez un employé en rapport à son tatouage, ce qui est totalement discriminatoire. Je vous conseille vivement de changer votre attitude, la bienveillance et la politesse vous aiderons certainement à vivre une vie plus confortable, car actuellement je vous plaint. Néanmoins nous ne vous avons jamais dis de partir, le mensonge est donc un autre trait de votre superbe personnalité ? Au plaisir de ne plus jamais vous revoir, nous nous passerons de clients aussi désagréable et impoli que vous.
4 out of 5
by A verified traveler

Posted 18 Jun 2022
Lovely pool, clean and comfortable rooms. Out of town and quite a walk in but perfect after a busy week on a boat on the canal du midi. Excellent food in the restaurant.
5 out of 5
by A verified traveler

Great hotel on outskirts of Castelnaudary

Posted 17 Jul 2021 on Hotels
Exceptional hotel great room, one of the expensive ones but worth it, nice and clean. Breakfast was very good with a large selection.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Sep 2019 on Hotels
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