Ratings based on 44 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2023
For £200 a night we expected everything to work. For example, there was a beautiful marble setting but the heating was not on and there was no clear way of controlling the temperature in the room which was in a cold downstairs location. On a previous visit in a cheaper room we had an iron provided , a functioning coffee machine and milk and a larger table. This was a warm cosy room.The coffee machine this time did not work. Unfortunately everything in town on Mondays is closed and there is no restaurant in the hotel even though a restaurant is indicated in the hotel. To be kind bread and milk were provided on request. The toilet was electronically driven but needed three flushes sometimes to clear properly to avoid a smell of urine when it refilled. There is no hand basin in the toilet. This is only in the shower up some steps. There are no handles on the bathroom door so it can't be fully closed or locked. We would heartily recommend the cheaper room at £116 per night with everything functioning but the luxury room for £200 a night is for us was not good value for money. Staff were polite and friendly. I would recommend you improve your French if you intend to visit so you can communicate your requests better.
Comment from Hotel Management
2 Aug 2023 by La réception, Hotel Management
Good morning sir,Thank you for your comment on our hotel, I read it carefully.Know that we can help you operate the appliances in the room on request. On Monday evening, in fact, only 1 outdoor restaurant is open but we offer snacks as indicated on the website.I remain at your disposal if necessary.See you soon
by A verified traveler
Posted 4 Oct 2022
by A verified traveler
Posted 13 Aug 2020 on Hotels
Wonderful experience, great place to stay.
Comment from Hotel Management
2 Aug 2023 by La réception, Hotel Management
Tank you see you soon
by A verified traveler
Faded glory - needs refurbishment and investment
Posted 30 Jun 2020 on HotelsEntrance way was impressive, receptionist was very friendly and welcoming. The hotel itself was disappointing - it felt tired and run down and looked like it had been a good hotel in the past but faded glory and lack of investment by the owners had made it faded glory and a little shabby - particulart the outside area which quite frankly was awful. The swimming pool the grounds - all very shabby. Breakfast was tiny and overpriced. Location was very beautiful though
by A verified traveler
Posted 26 May 2018
Lovely hotel with great views over Flanders.
by A verified traveler
Great views
Posted 30 Jan 2018We had a great view from our room on the first floor. The room was spacious and clean. The hotel is in a very convenient location to walk into Cassel. It is only 2 miinutes to the main square where we visited the fantastic Kerelshof to sample the local French craft beer. We were a bit confused about the heating but got things to work. We were disappointed in the quality of breakfast (especially given the price) and the dining room was a bit cold but that could have been something to do with the fact we were the only ones staying in the hotel that night.
by Stephen
Posted 13 Jun 2017 on Hotels
by A verified traveler
Posted 28 Apr 2024
Excellent
by A verified traveler
Posted 5 Jan 2024 on Hotels
Très bon séjour, nous avons apprécié la chambre, l’endroit ainsi que le petit déjeuner. Simplement, la réservation faite faisait mention d’une baignoire qui n’était pas présente dans la chambre. Petite déception sur ce point sinon très bon séjour
by A verified traveler
Posted 2 Jan 2024 on Hotels
