Ratings based on 1,000 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2022
Terrible. Seems like they stopped caring about taking care of this place years ago. The attendant at the front was having issues with the computer and asking management for help, but they failed to give him any solutions and he had to figure it out himself. Very nice at the front but not well equipped. In the room the AC barely worked, we looked down at the filter and it was CAKED in dust and looked like it was never cleaned. The tv did not work when we got in there. I was able to wiggle the cord in the back into a decent spot to get some service. There WIFI had been down for a while and not offered. The sink faucet hardly worked. The phone in the room didn’t work. The parking lot was filled with potholes and very sketchy area.
by A verified traveler
Stay away!!!! Avoid at all costs!!!!!!!!!!
Posted 31 Jul 2022 on HotelsThe Econolodge in Casper, Wyoming is by far the worst hotel I’ve ever stayed at. It was so bad, I documented it in a YouTube video:
https://youtu.be/YuSXe_n7_2Y
My wife booked a night there after our visit to Yellowstone. When we arrived, there were few cars in the parking lot, but several shady looking smokers hanging around outside the small casino attached to the hotel. That was the first red flag. The sign at the front counter saying no refunds after more than a half hour from check-in was the second. The hotel advertises a pool, but the pool was empty. Third red flag. Then our key cards stopped working. Red flag number four.
After checking in, we went out for dinner. When we got back, we noticed that our AC wasn’t working. The kid at the front desk offered us a different room, but he had to check it first, because they’ve had problems with people checking into dirty rooms. The new room had a working AC, but there were no batteries for the TV remote. The kid at the front desk gave me some batteries, but it didn’t matter — the TV didn’t work. I went to complain, and the sketchy maintenance guy told me none of the TVs in the entire hotel worked.
Some other problems: the back door seemed to have been completely torn from its hinges. One large window out back was covered in plywood. Another was patched with cardboard and duck tape. The washing machine and ice machines were broken. Meanwhile,a couple of employees were getting drunk at the hotel bar.
by A verified traveler
Bad place to stay
Posted 31 Jul 2022 on HotelsThere was food behind the tv and in the air conditioner. the sink was plugger up. the air conditioner was loud the tv did not work i called the front desk to tell them and they said sorry there is nothing they can do. the glass in the doors are broken and trying to sleep at night someone's dog just kept barking. i would not recommend this place at all. pictures on the internet is misleading.
by A verified traveler
Posted 31 Jul 2022 on Travelocity
We left the property within 15 minutes of check in. It was so vile, filthy, had dead bugs and we observed what appeared to be rodent droppings in the hall. The room we were assigned was dirty. The rug was stained. It had not been vacuumed. The air conditioning was set at 60, but was spewing hot air. We were told we would be refunded. It had better happen.
by A verified traveler
No bueno.
Posted 29 Jul 2022 on HotelsNo pool, no WiFi, no breakfast. No bueno.
by A verified traveler
Posted 27 Jul 2022 on Hotels
by A verified traveler
Posted 24 Jul 2022 on Hotels
I arrived around 6pm to check in for a 4 night stay. Process was fast and clerk was very friendly. I was told my room number but when I walked in I found the room uncleaned from previous visitors. I walked back to the front desk explained what the room look like and the clerk apologized. Said she thought it had been done but would put me in a new room. The clerk walked me to the new room to to make sure everything is okay. That little trip to going into the new room the clerk and I realized that the air conditioning was broke. Do you want to stop so she placed me in a room across the hall. Everything was great the first night left for work the second day came back to the hotel to find my key to not work. Went to the front desk and the clerk stated she had rented my room out and my name was registered to another room. I told her what had happened the night before and she said that my room number wasn't changed in the system. I walked with the clerk to my room to find the new tenant sitting outside the door stating she could not get in. The cleaning maid had never even came to my room.. the rest of my stay went about the same had to check in every single day and even though the hotel is as big as it is they seem to put new tenants right next door to me that we're not quiet and respectful... The pool was also down, hotel out of date, I won't stay at this hotel again I was hoping with the name changed that things would have changed but obviously that did not happen.
by A verified traveler
Posted 19 Jul 2022 on Hotels
by A verified traveler
Posted 18 Jul 2022
by A verified traveler
I want a refund
Posted 15 Jul 2022 on HotelsPool closed. WiFi broken. Booked a king accessible room. First room they sent me to was upstairs (no elevator), had 2 doubles, no accessible bathroom, and broken AC. It took the desk half an hour to find me a room because they had to check them one at a time. Had no clue what/where the accessible rooms were.
Finally got a room after 30 minutes. The AC kinda worked… the shower is low step, but no seat. Door is 28” wide. Deft not ADA compliant.
Phone broken. Smoke detector hanging from the wires. Tv sometimes quit.
I request a refund
