Ratings based on 406 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
As soon as we walked in our room we walked into a party of roaches, unfortunately we had to stay due to the late hours we arrived with our children. We were unable to sleep in the bed due to some scarry looking stains on the sheets we slept over the blankets with long pants and long sleeves due to the questionable cleanliness. When I worked up the guts to shower the cockroach in the tub welcomed me with open arms. needless to say, we left at 7am did with little sleep no shower and no breakfast. we will NEVER stay in a hotel again! Side note the cracker barrel across the street was great!
by A verified traveler
Posted 1 Jun 2024
We travelled from WV and when we got there we were skeptical. The inside is very run down and the smell of weed takes over everything. We were originally on the second floor but asked to be moved because the smell was so bad there. The receptionist was not happy but we have 2 kids and we didnt want them in the fumes. When we moved to the 3rd floor, it was better but we still went and purchased a can of lysol. When we were checking out to get our deposit back, a man was frustrated because the cleaning staff had left his door open after cleaning and it remained that way until he returned. I would not stay here again.
by A verified traveler from Morris
Posted 26 May 2024
There was hair all over the bathroom floor. Had the room for two days and cleaning people came in and left clean towels and picked up the shower mat and placed it with the clean towels to dry. Next to nothing for breakfast and the coffee machine didn't work. Pool is open from 9am to 9pm when nobody is at the hotel. Is guess you can swim if you don't want to go out and do anything for the day.
by A verified traveler from mannford
Posted 19 May 2024
Breakfast was very limited, just make your own waffles and two kinds of cereal, toast, juice, yogurt, apples
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 15 May 2024
This hotel is very quite, rooms are of good size.. Staff are very friendly, the breakfast is mainly carbs,one fruit, yogurt … it was okay. The negative thing I noticed in our room is that it needs more cleaning… carpets sure needs to be shampooed & furniture needs wiping … But overall it was okay
by A verified traveler
Posted 14 May 2024
Fire alarm went off at 7am. Everything was dirty. Bathtub didnt work
by A verified traveler
Posted 10 May 2024
Property was good, no complains
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Dp, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Was pretty quiet. One night kids were running around but didn’t last too long.
Comment from Hotel Management
30 Apr 2024 by Dp, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager
