Ratings based on 467 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 13 May 2024
Lovely hotel, great service, friendly staff. The hotel also has a free shuttle service to and from Cascais town (not on weekends) although it is a lovely walk along the coastline. The bar staff make great cocktails!
Comment from Hotel Management
14 May 2024 by ., Hotel Management
Dear Mrs. Sara Nunes,Thank you very much for your coment. We are glad to know that you had a good time in Pestana Cascais.I am going to share your coments with the team.With my best RegardsAntónio Nazaré
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by António Nazaré - Hotel Manager, Hotel Management
Cara Sra. Fanny, Em nome de toda a equipa do Pestana Cascais, gostaríamos de agradecer-lhe pelo seu feedback. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que, no geral, correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Cascais.Cordialmente, António Nazaré - Hotel Manager
by A verified traveler
For a short trip
Posted 7 Mar 2024 on HotelsA nice hotel & central in Cascais to get around. A nice stop for a short visit, but communication was a bit poor.
Comment from Hotel Management
17 Mar 2024 by António Nazaré - Hotel Manager, Hotel Management
Dear Mrs. Hoosna,On behalf of the entire team at Pestana Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, António Nazaré - Hotel Manager
by A verified traveler
Best go-to in Cascais, and probably greater Lisboa
Posted 10 Jan 2024 on HotelsStaff are great, especially front desk - always well staffed, professional, efficient, friendly, welcoming, and helpful. Pool perfectly warmed. Outdoor pool also maintained and usable. Easy stroll to Pingo Doce, farmacia, and endless spectacular coast, including the mouth of hell.
Comment from Hotel Management
11 Jan 2024 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mr. Brian,On behalf of the entire team at Pestana Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,
by A verified traveler
Posted 8 Jan 2024
It was a good location. The room and hotel were nice. We had a balcony which was nice. Room was spacious. Breakfast had great variety.
Comment from Hotel Management
11 Jan 2024 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mrs. Susanna,On behalf of the entire team at Pestana Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
30 Dec 2023 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mrs. Susan, Thank you for taking the time to provide us with your feedback on your experience at Pestana Cascais. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Cascais. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mr. Josh,On behalf of our entire team at Pestana Cascais, we would like to thank you for taking the time to provide us with your feedback. It was a real pleasure for us to have you as our Guest.Best regards,
by A verified traveler
Posted 4 Oct 2023
I didn’t like that the A/C wasn’t working the whole time of our stay, it was quite hot and very unpleasant to get a good night sleep!!!!!
Comment from Hotel Management
23 Oct 2023 by ., Hotel Management
Dear Mr. Nelson, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, António NazaréUnit Manager
by A verified traveler
Posted 30 Sep 2023
AC did not work the week of pur stay. Very disappointing ..Also not allowed on the back patio after 8pm...only option was to ho out or stay in the hotel lobby with no AC
