Ratings based on 27 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
19 May 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Shafique,We thank you for taking the time to share your experience with us and thank you for the time you took to share it with us.ONE HOTEL Casablanca is happy to see the rating given because the satisfaction of our guests is our top priority, and we take every comment seriously to improve.We will be very happy to see you again within Family 1 for even more conviviality.Warmly,Lurelle GUEST RELATIONS1 HOTEL
by A verified traveler from Brooklyn
Posted 10 May 2024
Staff is very accommodating and spa is wonderful.
Comment from Hotel Management
19 May 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Nosheen,We thank you for taking the time to share your experience with us and thank you for the time you took to share it with us.The ONE HOTEL Casablanca is happy to read that our SPA was to your convenience and that its team was at your disposal, know that the satisfaction of our customers is our top priority, and we take each comment seriously for us improve.We will be very happy to see you again within Family 1 for even more conviviality.With all our regards,1 HOTEL
by A verified traveler
Posted 26 Apr 2024
I would not stay here ever again disgusting, staff at front desk were amazing. Breakfast staff was nasty and had attitudes. Also so many men hanging around front of hotel to harass customers and try to get money from you. This is not a 5 star hotel
Comment from Hotel Management
19 May 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Quonisha,We thank you for taking the time to share your experience with us and thank you for the time you took to share it with us.The ONE HOTEL Casablanca is happy to read that the service of our team was appreciated, know that the satisfaction of our customers is our top priority, and we take every comment seriously to improve ourselves.We would like to sincerely apologize for any inconveniences encountered during your stay, we will take note of them and we will do everything necessary to remedy them.We will be very happy to see you again within Family 1 for more conviviality and comfort.With all our regards,1 HOTEL
by A verified traveler from Hoboken
Posted 19 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Delcho,We would like to thank you for choosing ONE HOTEL Casablanca for your recent stay and thank you for the time you took to share your contribution with us.Know that it will be a real pleasure for us to have you back in Family 1 for even more convivial moments.Very warmly,1 HOTEL
by A verified traveler from MILWAUKE
Posted 8 Apr 2024
Great stuff but the rooms need renovations and new furniture
Comment from Hotel Management
23 Apr 2024 by Lurelle GUEST RELATIONS, Hotel Management
ONE HOTEL Casablanca thanks you very much for your contribution relating your experience with us.We are happy to read that you appreciated our staff, know that our priority is to satisfy our guests.We take note of your criticism and will try to improve so that your next visit to us is more comfortable and friendly.Very warmly,ONE HOTEL Casablanca
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Sir Mahmat,First of all, we would like to thank you for taking the time to leave us this nice comment about your last experience at ONE HOTEL Casablanca.Also, please note that your satisfaction is always a priority for us.Finally, we sincerely hope that you will give us the opportunity to welcome you again during your next visit to Casablanca.Very warmly1 HOTEL
by A verified traveler
Happy
Posted 28 Jan 2024 on HotelsClean, friendly staff, relaxing nice room
Comment from Hotel Management
10 Feb 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Sir Richard,We would like to thank you for taking the time to share your experience with us through this comment. Thank you also for choosing the ONE HOTEL.We are happy to read that our staff during your stay was friendly and clean as well as the proposed room that you found relaxing. It is a priority for us that our guests are satisfied at the end of their stay. Very sincerely,1 TEAM
by A verified traveler
Posted 10 Jan 2024
Clean and tidy
Comment from Hotel Management
11 Jan 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Sir Khalid,We are grateful that you chose the ONE HOTEL Casablanca and that you trusted us by staying there.We are happy to read that your stay was greatly appreciated by the cleanliness and the layout of the premises, it is always a real pleasure for us to see our guests satisfied. We hope to see you again very soon for even warmer moments.Best regards,1 HOTEL Casablanca
by A verified traveler
Posted 4 Jan 2024
I was charged city tax at check in despite being paid to via Expedia. When I questioned I was told to check with Expedia. I contacted Expedia and was told that someone will get back to me. Which they never did. Overall bad experience. The only good part was the buffet breakfast.
Comment from Hotel Management
10 Feb 2024 by Lurelle GUEST RELATIONS, Hotel Management
Dear Azhar,We would like to thank you for taking the time to share your experience with us through this comment. Thank you also for choosing the ONE HOTEL.We are glad that the breakfast buffet we offer has satisfied you, it is important to us.We would like to inform you that this misunderstanding has been resolved because the information has been reported, hoping to see you again during your next visit with us for more comfortable moments.Very sincerely,1 TEAM
