Ratings based on 496 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
needs lots of maintenance.
Carpets smell.
Poor plumbing and overall property is in decline.
location is good.
Comment from Hotel Management
5 Jun 2024 by Katia BITTON General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback following your stay at the Kenzi Tower Hotel in Casablanca. We are truly sorry to hear that your experience did not meet your expectations.We sincerely apologize for the issues you encountered, particularly regarding the maintenance of our facilities, the condition of the carpets, and the plumbing. We understand how these aspects can significantly impact your overall experience, and we are committed to addressing these concerns immediately.We appreciate your positive remark about our location. Your feedback is invaluable as it helps us to identify areas where we need to improve. Rest assured, we will take your comments seriously and work diligently to enhance the quality of our services and facilities.We hope you will give us another chance to provide you with a much-improved experience in the future. Please feel free to contact us directly if you decide to stay with us again, and we will ensure your next visit is more comfortable and enjoyable.Kind regards,
by A verified traveler
Posted 28 May 2024
NA
Comment from Hotel Management
28 May 2024 by Katia BITTON Directrice Générale, Hotel Management
Cher Client,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience après votre séjour au Kenzi Tower Hotel à Casablanca. Nous sommes ravis de lire que vous avez attribué une note de 5/5 à notre établissement.Votre satisfaction est notre plus grande récompense, et nous sommes heureux d'avoir pu répondre à vos attentes. Vos compliments sur nos services et installations nous encouragent à maintenir un niveau d'excellence et à continuer à offrir une expérience mémorable à tous nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt et de rendre votre prochain séjour tout aussi agréable.Bien cordialement,
by A verified traveler
Posted 4 May 2024
It’s good
Comment from Hotel Management
6 May 2024 by Katia BITTON General Manager, Hotel Management
Dear valued guest ,Thank you for your feedback following your stay at Kenzi Tower Hotel in Casablanca. We are pleased to hear that you had a good experience with us.If you have any specific comments or suggestions on how we can further improve our services, please do not hesitate to let us know. We value your input and strive to make each guest's stay exceptional.We look forward to welcoming you back to Kenzi Tower Hotel in the future.Best regards,
by A verified traveler
Posted 2 May 2024
Beautiful room large bed
Comment from Hotel Management
3 May 2024 by Katia BITTON General Manager, Hotel Management
Dear Mrs Patricia,Thank you for choosing Kenzi Tower Hotel for your recent stay in Casablanca and for taking the time to share your experience.We are delighted to hear that you enjoyed the beautiful room and the large bed during your stay with us. Providing our guests with comfortable and memorable experiences is always our top priority, and we are pleased that we were able to meet your expectations.We appreciate your feedback and hope to welcome you back to Kenzi Tower Hotel in the future for another enjoyable stay.Best regards,
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Katia BITTON General Manager, Hotel Management
Dear guest,Thank you for taking the time to share your feedback following your recent stay at Kenzi Tower Hotel in Casablanca. We are sorry to hear that your experience did not meet your expectations and that you rated our hotel 2 out of 5.We would greatly appreciate it if you could provide us with more details about your stay and the aspects that you found lacking. Your feedback is valuable to us as it helps us identify areas for improvement and ensures that we continue to provide the best possible experience for our guests.Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We are committed to addressing your concerns and will take the necessary steps to improve our services and facilities.We hope to have the opportunity to welcome you back to Kenzi Tower Hotel in the future and provide you with a much-improved experience.Warm regards,
by A verified traveler
Posted 8 Mar 2024 on Orbitz
Comment from Hotel Management
9 Mar 2024 by Katia BITTON, General Manager, Hotel Management
Dear Sir,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you return in the future.All the best,Katia BITTON, General Manager
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Katia BITTON, General Manager, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the occasion to welcome you back.Best wishes,Katia BITTON, General Manager
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Katia BITTON Directrice Générale, Hotel Management
Cher client,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience au Kenzi Tower Hotel à Casablanca, bien que nous soyons déçus d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Nous sommes sincèrement désolés pour les désagréments que vous avez rencontrés. Votre satisfaction est notre priorité absolue, et nous prenons votre retour très au sérieux. Nous allons immédiatement enquêter sur les problèmes que vous avez pu rencontrer afin d'apporter des améliorations nécessaires à nos services et nous invitons à nous écrire directement pour nous expliquer plus en détail sur votre expérience parmi nous.Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir pour vous offrir une expérience qui correspond à nos standards de qualité.Cordialement,
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Katia BITTON Directrice Générale, Hotel Management
Cher client,Nous vous remercions infiniment pour ce merveilleux avis suite à votre séjour au Kenzi Tower Hotel à Casablanca. Nous sommes ravis d'apprendre que vous avez pleinement apprécié votre expérience parmi nous.Votre satisfaction est notre plus grande récompense, et nous sommes heureux d'avoir contribué à rendre votre séjour inoubliable. Votre note concernant notre hôtel est très appréciée et sera transmise à toute l'équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt au Kenzi Tower Hotel pour une expérience aussi agréable que la précédente.Bien cordialement,
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Katia BITTON Directrice Générale, Hotel Management
Cher client,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience au Kenzi Tower Hotel. Nous sommes ravis de lire que votre séjour parmi nous ait été agréable, et nous sommes particulièrement heureux de constater que vous avez apprécié votre expérience dans notre établissement.Votre note de 8/10 est très appréciée, et nous sommes ravis de constater que notre service et nos installations ont été à la hauteur de vos attentes. Nous tenons à vous assurer que nous prenons en compte vos commentaires constructifs concernant la climatisation et la piscine, et nous allons faire de notre mieux pour améliorer ces aspects.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt au Kenzi Tower Hotel, pour vous offrir une expérience encore plus mémorable.Cordialement,
