Ratings based on 21 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great property to stay in, if you love horses you're going to love this place it's a horse ranch. But you must have a rental car cuz there is nothing around. But the staff is very friendly, professional and courteous definitely recommending for people to stay
by A verified traveler
Coin de paradis isolé
Posted 7 Feb 2024 on HotelsEndroit isolé mais superbe! A bonne distance de l'aéroport mais le personnel a été hyper efficace pour nous organiser un transport aux aurores. Lieux magnifiques. Accueil chaleureux. Parfait pour une famille avec enfant qui a besoin de bouger. Animaux, terrains aménagés, jeux, tout y est.
Comment from Hotel Management
2 Mar 2024 by equipalace, Hotel Management
Cher client,merci beaucoup pour votre sincérité,Ce fut un plaisir de vous avoir parmi nous, nous souhaitons avoir l'honneur de vous revoir une prochaine fois,
by A verified traveler
Posted 4 Sep 2023 on Travelocity
My stay at Equi Palace and Spa was one of the most pleasant I've had in a long time. Everything about Equi Palace was magical. The accommodations were great and the staff was extremely friendly. This is the perfect place for a family-friendly vacation. I loved every minute of it, to the point where I extended my stay. I was also traveling with my autistic son. The environment was so pleasant and peaceful that my son did not have a single tantrum during the time we were there, and that to me is priceless. I will definitely be visiting them again in the future and recommend them.
Comment from Hotel Management
6 Sep 2023 by equipalace, Hotel Management
dear client, it was a pleasure to have you with us,and we look forward to welcoming you again,
by A verified traveler from New 2
Posted 20 Aug 2023
Is good
Comment from Hotel Management
23 Aug 2023 by equipalace, Hotel Management
dear client , thank you for your rating,
by A verified traveler
Posted 2 Jun 2023 on Hotels
Comment from Hotel Management
7 Jun 2023 by SOUKAYNA, Hotel Management
merci pour votre réponse, nous apprécions vraiment que vous ayez été satisfait et que vous ayez aimé notre hôtel, et nous espérons vous avoir avec nous la prochaine fois
by A verified traveler
Posted 9 May 2023 on Hotels
Comment from Hotel Management
11 May 2023 by SOUKAYNA, Hotel Management
Dear michele ,the team equipalace are thanking you for your rating, you are so adorbale you both and we hope to see you next time,best regards
by A verified traveler
Posted 29 Mar 2023 on Hotels
Comment from Hotel Management
3 Apr 2023 by Equi Palace & SPA, Hotel Management
thank you for your kindness it was a pleeasure to have you with us
by A verified traveler
Posted 3 Jan 2023
Very far from city, no food options around. You only have to rely on inhouse restaurant. Breakfast staff not available, had to wait 30 mins for a person to appear even though breakfast starts at 900 pm in the morning. Not a very convenient location if you dont have your own transport arrangement.
Comment from Hotel Management
6 Jan 2023 by SOUKAYNA, Hotel Management
Valued customerwe respect your point of view and we are sorry if the waitress did not see you at the beginning but she was there before 9:00 am and the other customer confirmed it .thank you for your visit we will continue to improve to answer your expectations,
by A verified traveler
Posted 30 Dec 2022
by A verified traveler
Horrible
Posted 22 Nov 2022 on HotelsWorst property ever. Unable to contact host telephonically as listed number is invalid. Pre-booked a 3-night stay but upon arrival the place was horrific and terrible. Host allocated me to a lower category room. Pictures online are deceiving. Upon check in I informed the host that I would like to check out the next morning as the place was disgusting. Host agreed to this and had indicated that she is willing to cancel the remaining 2 nights with full a refund if hotels.com agrees (as it was a non-cancellable booking). Hotels.com agreed the same night via text that I may receive a refund if the host responds to their email. Host then indicated that she had not yet received an email from hotels.com, but that she will respond in the coming days once received. Having all parties agree to the refund I departed the property the next morning. After a few days I had still not received a refund and I had gone back to the property, but the guard refused to grant me entry and stated that the host is not present. Hotels.com subsequently informed me that the host responded to the email after several requests and had refused to provide a refund. The host therefore lacks integrity. I highly recommend that you avoid this property as I perceive the host as a con and scam. I am a gold member of hotels.com as I have booked many times using this platform. Hence, I have seen many different properties over time, and this was my worst experience to date.
