Ratings based on 146 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Mar 2024
Smells bad every where dirty rooms and no elevator not recommended for anyt
Comment from Hotel Management
1 Mar 2024 by Casablanca Suites & Spa, Hotel Management
Dear Mr. DANKIR,We regret to learn that your experience was not satisfactory. Your satisfaction is a priority for us and we take your feedback very seriously. We apologize for the misunderstanding. However, we hope to have another opportunity to serve you in the future
by A verified traveler
Posted 15 Jan 2024 on Travelocity
Comment from Hotel Management
23 Feb 2024 by Casablanca Suites & Spa, Hotel Management
Bonjour Mr. BRENDA, Ce fut un plaisir de vous recevoir et nous espérons vous revoir très bientôt. Toute l'équipe de Casablanca Suites & Spa vous remercie pour votre avis positif. Nous sommes heureux que votre séjour dans notre hôtel ait été agréable. Cordialement.
by A verified traveler
Posted 13 Oct 2023
The staff were very pleasant and helpful. I also enjoyed a massage at the spa
Comment from Hotel Management
28 Oct 2023 by CASABLANCA SUITES AND SPA, Hotel Management
Dear Mrs LAKIMJA, A big thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a beautiful testimony like yours. It is our customers who allow us to constantly improve ourselves, we are very proud of our teams. Thank you again for your comment! Sincerely yours
by A verified traveler
Posted 27 Aug 2023
The staff was amazing. They were very accomodating. They helped with any issues, transportation etc. The bathrooms were a bit aging but everything worked. The only thing is we saw a couple of bugs in our rooms but they staff worked to make sure our rooms were changed.
Comment from Hotel Management
14 Sep 2023 by CASABLANCA SUITES AND SPA, Hotel Management
Dear Mrs ELIZABETH, A big thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a beautiful testimony like yours. It is our customers who allow us to constantly improve ourselves, we are very proud of our teams. Thank you again for your comment! Sincerely yours
by A verified traveler
Posted 8 Jul 2023 on Orbitz
All staff members were very caring and friendly. They did their best to make our stay comfortable and pleasant. We recommend Casablanca Suits and Spa and will not hesitate to use it again.
Comment from Hotel Management
21 Jul 2023 by Casablanca Suites & Spa, Hotel Management
Dear Mr.ABUAGELA, A big thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a beautiful testimony like yours. It is our customers who allow us to constantly improve ourselves, we are very proud of our teams. Thank you again for your comment! Sincerely yours
by A verified traveler
Posted 26 Jun 2023
Comment from Hotel Management
21 Jul 2023 by Casablanca Suites & Spa, Hotel Management
Bonjour Madame JENNA, Merci énormément pour la note! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services. Meilleurs salutations
by A verified traveler
Posted 20 Jun 2023 on Hotels
Comment from Hotel Management
22 Jun 2023 by Casablanca Suites & Spa, Hotel Management
Bonjour Monsieur LEON, Nous vous remercions pour votre commentaire . Nous sommes heureux d'avoir pu répondre à vos attentes! Nous espérons avoir le plaisir de vous accueillir de nouveau et nous aimerions vous souhaiter la bienvenue à Casablanca Suites & Spa. Cordialement.
by A verified traveler
Posted 8 May 2023
The staff was absolutely the best. My flight was canceled and they were able to arrange a later airport pickup for me at the last minute. I sincerely appreciate how hospitable and caring the front desk attendant was upon my arrival. He also helped with arranging breakfast and a hamman treatment the following morning. I will absolutely return to this hotel the next time I visit Casablanca.
Comment from Hotel Management
25 May 2023 by Casablanca Suites & Spa, Hotel Management
Dear Mr. TARSHEKA, Thank you very much for your positive comment and for taking the time to post this review. I am happy to learn that you had a great customer experience with us. Thank you again for your comment! Sincerely yours
by A verified traveler
Posted 2 May 2023
Everyone is friendly and welcoming and helpful especially the receptionist and the security
Comment from Hotel Management
25 May 2023 by Casablanca Suites & Spa, Hotel Management
Dear Mr. KHALID, Thank you very much for your positive comment and for taking the time to post this review. I am happy to learn that you had a great customer experience with us. Thank you again for your comment! Sincerely yours
by A verified traveler from Wilmington
Posted 12 Mar 2023
I liked the quiet state of the property and the doorman. He was very accommodating. Also the front desk personnel was very accommodating.
Comment from Hotel Management
18 Mar 2023 by Casablanca Suites & Spa, Hotel Management
Dear Mr. ABDULLAH Thank you very much for your positive comment and for taking the time to post this review. I am happy to learn that you had a great customer experience with us. Thank you again for your comment! Sincerely yours
