Ratings based on 980 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The property says, its smoke free but weed and smoke smell every where. The carpets are very dirty. The first room they gave us has high smoke smell and cannot stay with kids. The staff is nice and they gave a new room. But that also not much good(Bed is not good and dirty carpets). They have to improve the cleanness and also smoke free. Not good for staying with Kids. Except the nice staff, overall not a good experience.
by A verified traveler
Posted 12 Jun 2024
Reception was pleasant. Was down hill from then on. Deodorant in room overwhelming and the floor in room was dirty as shown by mud in the tub when I showered. I was awakens at midnight by staff about a billing problem that could have been corrected at checkout. When I checkout the first clerk I spoke to said there was no problem and did nothing. The second printed the receipt and admitted that a billing error had been corrected after the nidnight call and apologized for the error and call. I cannot recommend the hotel.
Comment from Hotel Management
14 Jun 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Jan. The team at our Red Roof Inn Raleigh Southwest - Cary was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the reception was pleasant, it was displeasing to read that this was the impression left with you. You stated that the dirty room and the billing issue, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Jun 2024
Room is clean, but without refrigerator, microwave or hairdryer. The elevator and areas were dirty. We were there two nights. Looks like no one responsible to clean elevator or surrounding areas.
Comment from Hotel Management
7 Jun 2024 by Linton RediResponse Specialist, Hotel Management
Dear Yi,Thank you for telling us about your recent visit at RED ROOF INN RALEIGH SOUTHWEST - CARY. I was happy to read that our clean room met your needs. However, you mentioned that the uncleanliness of the elevator areas and other concerns were the hindrances of your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 May 2024
Ok
Comment from Hotel Management
31 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Stephen. The staff and I at the Red Roof Inn Raleigh Southwest - Cary appreciate your 4/5 score following your stay. I am happy that your stay was ok. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 May 2024
Really rude woman with an accent at the front desk.
Comment from Hotel Management
30 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Sean,Thank you for your review following your stay at Red Roof Inn Raleigh Southwest - Cary. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the front desk staff was rude, which was disappointing to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 May 2024
No fridge
No microwave
Bad mattress
Comment from Hotel Management
24 May 2024 by Oniel Rediresponse Specialist, Hotel Management
Thank you Akhil, for taking the time to write a review of your stay at the Red Roof Inn Raleigh Southwest - Cary. Please accept our apologies for the inconvenience, however, upon investigating I saw that you booked a standard room which doesn't consist of the listed amenities. In the future should you require such amenities please feel free to reserve one of our Superior or Deluxe rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 18 May 2024
Generally clean property. They should offer free breakfast
Comment from Hotel Management
21 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Mike,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean. However, as it pertains to breakfast your comments will be taken into consideration. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 17 May 2024
Clean room at a good price. Room lacks coffee maker, ironing board and refrigerator. Free coffee off the lobby.
Comment from Hotel Management
19 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Randy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I am happy to read that you were pleased with the clean room and good pricing. Not all room will have the amenities you will need so in the future please explore the other room options we have available with a coffee maker, ironing board or refrigerator. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services and your comments will be use as a coaching opportunity for our staff. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 6 May 2024
Horrible property!
Comment from Hotel Management
6 May 2024 by Oniel Rediresponse Specialist , Hotel Management
Thank you Tanya, for taking the time to write a review of your stay at the Red Roof Inn Raleigh Southwest - Cary. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thank you for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler from Hafnarfjörður
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Olafur,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
