Ratings based on 511 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Old
Comment from Hotel Management
13 May 2024 by Hotel Management, Hotel Management
Dear Irania, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 2 Apr 2024
Never again
Comment from Hotel Management
3 Apr 2024 by Hotel Management , Hotel Management
Dear Gary, Thank you for choosing us and sharing your feedback. We regret that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings during your stay. We strive to provide exceptional service and accommodations to all our guests. So, we will share your feedback as a tool to enhance future guests' experiences. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel management
by A verified traveler
Posted 29 Mar 2024
It was peaceful
by A verified traveler
Posted 25 Feb 2024 on Hotels
Its a cheap place you get what you pay for. I wish it was maintained a little better. TV sound would go away. Work Table was with 3 leg. staffs were helpful and cheerful.
Comment from Hotel Management
26 Feb 2024 by Hotel Management, Hotel Management
Dear Subrata, We appreciate your feedback and are glad to hear our staff was helpful and cheerful during your stay. We understand your concerns about the maintenance issues you encountered. Your insights are valuable, and we'll use them to enhance our services. We apologize for any inconvenience and appreciate your understanding. Thank you for choosing us, and we hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management
by A verified traveler
Run away
Posted 17 Feb 2024 on HotelsIt was awful. There was feces in the toilet the bath towels were brown and wet and smelled of mold the water trickled out of the faucet and tasted awful. Worst experience
Comment from Hotel Management
18 Feb 2024 by Hotel Management, Hotel Management
Dear Dawn, We are deeply sorry to hear about the challenges you faced during your recent stay. Your experience falls significantly below our standards, and we sincerely apologize for any discomfort caused. We take your feedback seriously and will address the issues raised, including cleanliness and water quality. Please know that this does not reflect the level of service we strive to provide. We understand your disappointment and regret any inconvenience. Your insights are invaluable, and we hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management
by A verified traveler
Posted 17 Feb 2024
Great property
Comment from Hotel Management
17 Feb 2024 by Hotel Management, Hotel Management
Dear Dupree, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and it is gratifying to know that you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Sincerely,Hotel Management
by A verified traveler from West Palm Beach
Posted 17 Feb 2024
Upon check in the room smelled like smoke, there was no toilet paper or towels. The window was open and the fridge was dirty. There was no remote. When I went to the front desk to change rooms, they just told me they'd refund my money, and I was stuck in a town I don't know with no place to stay.
Comment from Hotel Management
17 Feb 2024 by Hotel Management, Hotel Management
Dear Majlis, We appreciate you being our guest and providing your valuable review. We are sorry that we failed to meet your expectations and even more so for failing to resolve your concerns satisfactorily. Maintaining clean and seamless accommodations is one of our top priorities, and we regret any oversights while preparing your suite. We will discuss your feedback with our housekeeping and maintenance teams to ensure such matters are not repeated. Although your experience is not typical, we will continue working to enhance our guest experience. We welcome you to try us again in the future so we can have the opportunity to show you the outstanding visit you deserve.Sincerely,Hotel Management
by A verified traveler
Get value for price
Posted 11 Feb 2024 on HotelsGreat value for price.very peaceful had everything in room that was needed.was super clean.only negative was no trash can in my room but that is no biggie cause stay was excellent
