Ratings based on 714 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great breakfast!
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Kristen,It was great to have you staying with us at Quality Inn and Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 27 May 2024
Got there at 9pm to check in and had to wait 1 hour for them to clean me a room. Not only my room but the people in line in front of me as well.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Dustin,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 20 May 2024
The room was in bad shape. Carpet, furniture and curtains outdated. I requested a non smoking room and received a smoking room. Smelled horribly. The bedsheets and pillow cases were wrinkled and I itched all night. The TV had no signal and the hair dryer didn't work. The lampshade next to the TV had punch marks. The bathroom was missing animities such as shampoo, body wash, lotion etc. The bathtub had dirt marks inside. And all this for $120 a night. Won't be returning.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Manuela,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 18 May 2024
Was a nice stay for the night and good breakfast
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Calvin,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler from Tremonton
Posted 18 May 2024
I don’t like leaving negative reviews, so sorry. The staff were all very pleasant and kind. The problem is pretty much everything else about the property. Smells musty when you walk in. Beyond very dated. My room seemed to have clean bedding and towels. That’s what I wanted most. The tv would not turn on at all. Fine. I didn’t come here to watch tv. The floor in my room was not clean. Ok. I brought slippers. The shower was fine. If you’re a construction worker and just need a clean bed and shower - fine. But don’t take your wife here on vacation. Thank you to the staff.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Val,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 18 May 2024
Staff were very friendly and tried to help with limited available amenities, i,e. They ran out of hand towels then he gave us pool towels, did not have TV remote control, he brought one from other room, etc. Breakfast was okay, just ran out of juices. The room was comfortable and clean, just missing certain basic items in the room.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Sunisa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 17 May 2024
Loved it will definitely stay again
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Dakota,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Dustin,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler
Posted 13 May 2024
Good location
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Warren,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 13 May 2024
Outer doors around hotel remained unlocked at all hours. I was also charged 7 dollars for incidentals on my credit card w no explanation knowing that i left the room cleaner than it was when i got there
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Tami,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
