Ratings based on 256 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
I didn’t like the location/parking.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Dora,We appreciate your feedback regarding the location and parking situation. Feel free to reach out to our management team for further assistance with any concerns you have about your stay. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 30 May 2024
Big waste of time.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Janda,We're sorry to hear about your experience. Your feedback is important to us and will be shared with the relevant teams for review. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Carlton D,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. Your satisfaction is our top priority.
by A verified traveler
Posted 19 May 2024
We paid in advance for a king room and reserved it only to find out they gave out room away to someone else. Why make a reservation if it will not be honored. Inconvenient stay staff was no help. There were NO towels available either.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Laurie, We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to management directly for further assistance with their concerns. Thank you for sharing your feedback with us to help improve our services for future guests.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Ralph,We're glad to hear you enjoyed your stay with us! We appreciate your positive rating and hope to welcome you back soon for another great experience.
by A verified traveler
Posted 11 May 2024
Keycard access from the courtyard rooms parking would be really nice for the guests. My room was near the doors, but I had to walk to the other end of the wing or around the hotel to get in.
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Michael,Thank you for sharing your feedback with us. We appreciate your suggestion regarding keycard access from the courtyard parking and will certainly pass it along to the relevant team for review. Our guests' comfort and convenience are always our top priority.
by A verified traveler
Posted 10 May 2024
Easy stay for the night
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Dwight,We appreciate you choosing our hotel for your stay. Feedback is valuable for our team's continuous improvement. Should you have any further comments or concerns, please don't hesitate to reach out to our management team. Your satisfaction is our priority.
by A verified traveler
Posted 4 May 2024
We enjoyed pool area and 2 door room access. Very nice!!
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Steve,We are delighted to hear that you enjoyed our pool area and the convenience of the 2-door room access during your stay with us! Your satisfaction is our top priority, and we hope to welcome you back for more memorable experiences in the future.
by A verified traveler
Posted 30 Apr 2024
Hotel was clean and staff was very friendly. Liked the dual entrance to the room, had an indoor and outdoor entrance. Discovered door to outside didn't latch very well and would open with a hard shove so that was concerning. On day two our closet shelf fell off the wall, staff took care of the situation but again concerning.
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Ashley,Thank you for sharing your feedback with us. We're glad you enjoyed our cleanliness and friendly staff. Your comments about the door and closet shelf are noted for further improvement. We appreciate your insights into your experience with us and hope to welcome you back in the future.
by A verified traveler
Posted 27 Apr 2024
Better signage needed for directions to site. Not easily accessible from Central Ave
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Donald,We appreciate your feedback regarding the signage and accessibility. Your comments will be shared with the appropriate team for review and improvement. Thank you for bringing this to our attention.
