Ratings based on 273 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Long Beach
Posted 7 May 2024
The entire staff at this facility were extremely welcoming and helpful. They saw to my every need and request.
Comment from Hotel Management
11 May 2024 by El Marques Hotel Boutique by Faranda, Hotel Management
Agradecemos mucho su comentario, esperamos poder servirle nuevamente es sus próximas visitas.
by A verified traveler
Posted 2 Apr 2024
I loved the attentive service the staff offers. Because there are only 9 rooms in the hotel, you are waited on hand and foot. Everyone was very helpful. Our housekeeper Claudia was excellent. She turned our beds down nightly and left us notes and chocolates on our pillows. We were in the pool and forgot to bring towels, the housekeeper immediatly brought us some before we even had a chance to ask. The waiters at the restaurant offered us poolside service with drinks and snacks. It was an overall positive experience.
Comment from Hotel Management
2 Apr 2024 by El Marques Hotel Boutique, Hotel Management
Muchas gracias Angel, por su notaPara nosotros fue un placer tenerlos en el hotel y esperamos que puedan regresar pronto.Cordial saludo
by A verified traveler
Posted 15 Mar 2024
As others have said, the architecture and history of this building is breathtaking. The young lady at the reception was speaking English fairly well but none of the other staff. No hot water but - more importantly- air condition is extremely efficient. Fairly loud music. Breakfast offers American and Columbian style but Columbian style was not available on 2 of our 7 days.
Comment from Hotel Management
29 Mar 2024 by El Marques Hotel Boutique, Hotel Management
Dear ThomasFor the team at El Marques Boutique Hotel it was a pleasure to serve you, thank you for choosing us for your stay in Cartagena, this is your home.We are working to improve these details, thank you for your comment this helps us to be betterThank you
by A verified traveler from Glendale
Posted 7 Jan 2024
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 12 Dec 2023
Great staff and good food.
The building needs a few repairs. Looks like it’s falling apart in certain areas, but it sure has potential. 👍
by A verified traveler
Posted 4 Dec 2023
Beautiful hotel amazing service
Comment from Hotel Management
7 Dec 2023 by El Marques Hotel Boutique, Hotel Management
Buenas tardes Niliubeth, para nosotros fue un placer atenderlos, gracias por elegirnosEsperamos regresen pronto.
by A verified traveler
Posted 3 Dec 2023
Dont stay here! I lost in my room a 14k gold ring and no one did nothing about it they just make me look like i was making a story up! The house keeper went to room and ask me and she make a “report” and never again i saw her i ask in the reception and nothing!! lost a 500 dollars ring! And no one knows about it! Its not save to leave your jewelry or nothing valuable! And the hotel dose not look like in the pictures! And the pool dose not have filter!
Comment from Hotel Management
7 Dec 2023 by El Marques Hotel Boutique, Hotel Management
Dear Miss DelgadoEl Marques Hotel Boutique has always answered the requirements of all its guest, inmediatly, in this case you inform the room attendant that you could not find your 14Kt heart-shaped ring on saturday 2 al 9:40 pm, we activated the security protocols reviewing the security cameras and also trying to speak with you n the same night at 9:50 pm knocking on the door without any response. Your check out was early in the early hours of sunday december 3, which is why we were anable to speak with you, the email you left written in the note you gave to the auditor is wrong and was returned, also when trying to respond here, Expedia has an error and until today it allowed us to respond. Please send us a copy f the ring purchase invoice to proceed with the investigation with our insurance company and be able to give a definitive answer to the entire investigation and please give us an email to send the information.We look forward to your prompt response.
by A verified traveler
Beautiful boutique hotel
Posted 30 Nov 2023 on HotelsQuaint, intimate, beautiful hotel. We loved our stay. Would come back. Friendly helpful staff. Delicious restaurant.
Comment from Hotel Management
7 Dec 2023 by El Marques Hotel Boutique, Hotel Management
Buenas tardes ChristoferGracias por elegir a el Marques boutique para su estadía, para nosotros fue un gusto atenderlosEsperamos que vuelvan pronto
by A verified traveler
Posted 27 Nov 2023
Great
Comment from Hotel Management
4 Dec 2023 by El Marques Hotel Boutique, Hotel Management
Gracias por preferir a El Marques Hotel Boutique, para nosotros fue un placer atenderlo.Esperamos su pronto regreso.Gracias.
