Ratings based on 583 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Nice hotel right in the middle of the Walled City or Ciudad Antigua. Very small pool but nice; good water temp and just right for a little escape from the heat. Air conditioning in the rooms is very strong as is the shower with hot water if you want it. (I preferred a cold shower from the heat in Cartagena!). Bed is comfortable and sheets nice. It’s not a 5 star hotel but suited my needs just fine. Rustic and not modern but quaint. The front staff was very nice with at least 2 people who speak English. Breakfasts are hearty and good. Recommend if you want to be in the Walled City which I suggest if you like touristy places.
by A verified traveler
Posted 4 Apr 2024
Gorgeous historic property. Lives up to its reputation. The staff was amazing
by A verified traveler
Posted 22 Mar 2024
This property was perfect for the price. The front desk people were great and always ready to help. The breakfast was lacking a little, but we always found good things to eat and the service was on point.
Comment from Hotel Management
28 Mar 2024 by RECEPCION, Hotel Management
Dear guest, we appreciate your visit to Cartagena, we hope you return to us.CordiallyReservations Team
by A verified traveler
Posted 10 Mar 2024
Amazing 4 th time there cannot complain
Comment from Hotel Management
10 Mar 2024 by Reception and reserves department., Hotel Management
Thanks so much sir, It was a pleasure see you one more time! A big hug for you!Hotel Don Pedro de Heredia
by A verified traveler from Gibsonia
Posted 18 Feb 2024
It is an old hotel in a nice area but it needs improving: bed super hard, old deflated pillows, damp smell, clogged shower.
Comment from Hotel Management
22 Mar 2024 by Gustavo Ariza , Hotel Management
Good evening Dear Ms. Carmen,We hope that your stay at the hotel is pleasant.Thank you very much for giving us feedback on the points to improve.
by A verified traveler from Okotoks
Posted 15 Feb 2024
Constriction on the street prevents traffic from getting any cliser than a block from the Hotel entrance.Jack hammers begin at 8 am each morning.
Comment from Hotel Management
22 Mar 2024 by Gustavo Ariza , Hotel Management
Good evening Dear Mr. Franklin,We hope that his stay at the hotel was pleasant, and if he had any inconvenience, he can leave us a comment with the aspects to improve.We regretted at the time of his stay that he was making repairs on the streetgood day
by A verified traveler
Posted 14 Feb 2024
Very nice
Comment from Hotel Management
22 Mar 2024 by Gustavo Ariza , Hotel Management
Good evening Dear Mr. Salvador,We are happy to know that his stay at the hotel was pleasant, and we hope that on his next stay in Cartagena he can enjoy the city with usGood day
by A verified traveler
Posted 10 Feb 2024
Great location! walkable distance to everything you need to visit at La Ciudad Amurallada. The hotel is also very unique and gives that old-school vintage vibe which we loved! The rooms were clean every day and the breakfast was awesome! definitely recommend it.
Comment from Hotel Management
28 Mar 2024 by Reception and reserves department., Hotel Management
Dear guest, we appreciate your visit and the time your spent leaving us your observation.We hope to return.
by A verified traveler
It’s worn down, nasty and has awful service
Posted 3 Feb 2024 on HotelsA terrible experience. Since arrival at 11am, I was told I wouldn’t be given my room until 4pm (way past a regular check in time). Three other parties arrived later than I did and were checked in. I know because I travelled with them. The service was aloof and no one knew what they were doing. I asked for a bathroom to change since I wouldn’t be able to check in and had a wedding lunch and they were hesitant to help me with one. They had no ironing services, but were nice enough to charge me $10 for ironing a pant and shirt (honestly given I wouldn’t be able to iron it myself I was OK with this). The room smelled like fresh paint thinner and smoke. The towels and pillows had such a strong cigarette smell. The windows had curtains poorly place and left the room and bathroom exposed to anytime passing outside 24/7 and had no fix. The shower was under a structure from the building and was hard to shower when it’s on your face (I’m 5,7, not tall at all). The towels seemed very used. The fridge stopped working and melted and I called twice for them to fix it, and no one ever came. I spent my entire stay dealing with wet towels on the floors and slipping and falling. No one knew where I could grab a bite or coffee. It seemed to be ran by school children. Outside, it’s ugly and the street it’s on is loud and seemingly unsafe. It was an overall annoying and nasty experience. I would never recommend anyone staying here
Comment from Hotel Management
3 Feb 2024 by Departamento de Reservas , Hotel Management
Mr: Ernesto,We were very surprised by your comment, since you arrived we always offered a best solutions, we kept his luggage until check in time,at 3:00 PM without any extra charge and you received the room late because You were not here in our facilities, Your friends arrived at 2:00 PM in the afternoon, because the room was available at that time them delivered, you never notified us of your disagreement with the room, we could offer you a better option, according for the ironing, it was you who put the price and it was not a shirt an a pant, it was 2 shirts and 2 linen pants and you only paid 5 dollars and your friend 5 dollars, we do not offer this service, we only did it so that you would arrive on time and elegantly to your appointment.CordiallyReservations Team
by A verified traveler
Posted 30 Jan 2024 on Hotels
The staff were great! I travelled here with my husband and toddler and my son was treated so well. Would recommend this place 100%. Special shout out to Anthony who my son adored!
Comment from Hotel Management
31 Jan 2024 by Gustavo Ariza , Hotel Management
We are glad that your stay was satisfactory, and that you had a pleasant experience, we hope that you can stay with us again on another occasion.
