Ratings based on 83 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from McKinney
Posted 4 May 2024
I would definitely stay again in this hotel.
Comment from Hotel Management
6 May 2024 by Casa Don Luis Team, Hotel Management
Thank you, Alonso, for your kind review of the Hotel. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back in the future. Have a wonderful day!
by A verified traveler from Nassau
Posted 22 Apr 2024
Incredible friendly staff, family atmosphere. Very nice location.
Comment from Hotel Management
24 Apr 2024 by Casa Don Luis Team, Hotel Management
Thank you for your review, Daniel-marc! It's great to hear that you found the staff at Hotel Casa Don Luis to be incredibly friendly and enjoyed the family atmosphere. The nice location must have added to your overall experience. If you have any more feedback or need assistance with anything else, feel free to let us know!
by A verified traveler
Posted 11 Apr 2024
We absolutely loved Casa Don Luis! Eduardo and the staff were amazing. So much attention to detail. They really made it a memorable trip. The rooms are lovely and the property is simply stunning!
Comment from Hotel Management
24 Apr 2024 by Casa Don Luis Team, Hotel Management
Thank you for your review, Kim! We are delighted to hear that you had an amazing experience at Hotel . Your positive comments about the location and the property are highly appreciated. We look forward to welcoming you back in the future!
by A verified traveler
Posted 6 Apr 2024
Staff and service were excellent, great breakfast every morning, a little something different for the 3 days that we stayed. There was a bit of renovation going on while we were there but the noise and visuals were kept to a minimum. Overall amazing stay and would definitely return.
Comment from Hotel Management
24 Apr 2024 by Casa Don Luis Team, Hotel Management
Thank you for your review, Jeffrey ! We are delighted to hear that you had an amazing experience at Hotel . Your positive comments about the location and the property are highly appreciated. We look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Apr 2024
Loved how it was colonial style but with modern amenities
Comment from Hotel Management
24 Apr 2024 by Casa Don Luis Team, Hotel Management
Thank you for your review, Juan! Your positive comments about the location and the property are highly appreciated. We look forward to welcoming you back in the future!
by A verified traveler from Chester
Posted 24 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Equipo Casa Don Luis, Hotel Management
Estimado TimonthyGracias por su calificación y por compartirla por este medio. Nos alegra que haya disfrutado de su estadía con nosotros . Un gran saludo desde la mágica Cartagena.
by A verified traveler
Posted 4 Mar 2024
It was sort of nice, but weird. I had two rooms, and neither had a normal window. The first room, I had a window looking over the lobby and dining room, which didn't offer daylight or seem very private, so I asked for another room. The second room, I had two portholes, which made it feel like I was on a ship. I could see up and out, but that meant mostly sky but also the rooftop deck, which means anyone there had a view back at me.
Comment from Hotel Management
5 Mar 2024 by Casa Don Luis Team, Hotel Management
Thanks for sharing your experience, Zachary. It appears that the rooms at Hotel Casa Don Luis have unique window configurations. In the variety we have 7 categories with different designs. We regret not having had options to choose from due to high occupancy. Your comments are valuable to us and we will take them into account for other people considering staying at this hotelRegards
by A verified traveler
Posted 16 Feb 2024
The staff was great, the ambiance,decor like everything was just perfect
Comment from Hotel Management
23 Feb 2024 by Casa Don Luis Team, Hotel Management
Thank you for your positive review, Dear Nichole! I'm glad to hear that you enjoyed your stay at Hotel Casa Don Luis . It sounds like you had a perfect experience with great staff and a wonderful ambiance and decor. Your feedback is valuable for future guests looking for a pleasant stay.Regards
by A verified traveler
Posted 8 Feb 2024
The property and rooms are gorgeous, the staff is extremely helpful and friendly. My one disappointment is that the main pool is in the middle of the dining room so it’s a bit awkward to go for a swim. There’s a rooftop jacuzzi as well but during the day, I’d like a more shaded/cooler option for swimming. I would stay again though. The bed was very comfy and the room was clean.
Comment from Hotel Management
23 Feb 2024 by Casa Don Luis Team, Hotel Management
Dear LanaThank you for your detailed review . We appreciate your feedback about the pool and the rooftop jacuzzi. We will take your suggestions into consideration for improving our services. We are glad to hear that you found the staff helpful and the rooms comfortable. We hope to welcome you back for another stay in the future.Regards
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Casa Don Luis Team, Hotel Management
Dear JacquelineThank you very much for Choosing usWe will be more than happy to welcome you again and we hope you to come back soon.Regards.
