Ratings based on 419 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by e-Commerce, Hotel Management
Dear guest, We would like to thank you for staying with us. It was a pleasure to have you as our guest. We will take your comments to improve our services, making those even better, so for your next stay, you can receive a better experience. Please feel free to contact us through Expedia or Hotels.com, to get the best deal possible, for your next vacations in Cartagena de Indias. Kind regards.
by A verified traveler
Posted 2 Jun 2024
Quit
by A verified traveler from Wharton
Posted 26 May 2024
Hotel was ok but the staff and service was horrible. Will not be going back.
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 30 Apr 2024
It was perfect , staff was amazing
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 23 Apr 2024
El hotel muy sucio ,la comida muy mal elaborada y poca variedad . Mi esposo y mi hijo estuvieron con diarrea toda la estadía en el hotel muy mal servicio la verdad que no lo recomiendo 👎
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Windows was dirty, couldn’t view the ocean from the room
by A verified traveler
Posted 26 Mar 2024
The property is outdated, you need a different WiFi password for every room you enter, the food options are limited and lacked seasoning. We found 2 roaches. Most importantly, majority of the staff did not speak English so getting the things we need to make ourselves comfortable was difficult.
