Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Our stay was great. Room was clean and beautiful. Taxis at the door and great sky bar
by A verified traveler from Toronto
Posted 1 May 2024
Front desk service terrible. The hotel is very noisy due to the Sky 51 bar on top of the building. It is insane. I don't recommend this hotel.
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Carlos Enrique,We receive your comments.IPlease recevie our appologize for any inconvenience caused. we have shared your notes with our work team and we are taking inmediate actions.I would appreciated to have the opportunity to talk about your recent stay.Sincerelly,Carlos Diago HeilbronGeneral Manager
by A verified traveler
Posted 30 Apr 2024
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Comment from Hotel Management
3 May 2024 by Gerente General, Hotel Management
Apreciado Jesus,Nos agradaría conocer su experiencia y recibirle pronto de regresoCarlos Diago HeilbronGerente General
by A verified traveler
Posted 24 Apr 2024
Great property. Would definitely return!
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Lisa,Thanks for taking the time to evaluate our facilities and service.We are glad to know that you enjoyed your stay and look forward to welcome you again in the future.Sincerely, Carlos Diago HeilbronGeneral Manager
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Amazing hotel, friendly staff
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear RehannaThanks for taking the time to evaluate our facilities and service.We are glad to know that you enjoyed your stay and look forward to welcome you again in the future.Sincerely, Carlos Diago HeilbronGeneral Manager
by A verified traveler
Posted 17 Apr 2024
Excellent stay and staff
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear BryanReceive a warm greeting,You are always welcome.Thansk for your time and comments.Sincerely,Carlos Diago HeilbronGeneral Manager
by A verified traveler
Posted 17 Apr 2024
The property was beautiful. Convenient location and wonderful staff !
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Nicole,We are pleased to confirm your satisfaction with our hotel and service.Sincerely,Carlos Diago HeilbronGeneral Manager
by A verified traveler
Posted 13 Apr 2024
This hotel exceeded my expectations in every way. The combination of luxurious amenities, impeccable service, and a world-class spa made for an unforgettable stay. I highly recommend this hotel to anyone seeking a relaxing and rejuvenating getaway.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear MargaritaReceive a warm greeting,We are pleased to confirm your satisfaction with our hotel and service.Sincerely,Carlos Diago HeilbronGeneral Manager
by A verified traveler
Posted 11 Apr 2024
My partner & I stayed for a few days in hotel Estelar in Cartagena and it was delightful from start to finish. I was quite impressed with the customer service, the modern look of the premises, and all of the amenities. Every single person that we came across was approachable, friendly, and willing to help in any which way possible. Special mention to Victor, who assisted us at check-in & made sure to let us know of everything that was included in our stay & was very informative and kind. We ordered room service & a couple of other items and they were delivered expeditiously without any issues. The food by the pool is excellent, as well as the breakfast. The only thing we didn’t like was that the higher your room is in the hotel, the louder the music is from the rooftop bar/lounge but it wasn’t too bothersome. 10/10 would come back AND recommend to others. This place is truly a gem.
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Dear Daniela,Thanks for taking the time to evaluate our facilities and service.We are glad to know that you enjoyed your stay and look forward to welcome you again in the future.Sincerely, Carlos Diago HeilbronGeneral Manager
