Ratings based on 354 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Toilet not flushing. No enough lighting in room
Comment from Hotel Management
3 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Imtiaz,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CARROLLTON. We value you as our guest and welcome your 3/5 score. At Red Roof, we are happy to know that you made us your choice of stay. However, regarding your comment of the toilet and the lighting in the room. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
The light switch in the room didnt work... we were in the dark . there was no elevator
Comment from Hotel Management
30 Apr 2024 by Carla RediResponse Speciali, Hotel Management
Dear Emily,Thank you for taking the time to tell us about your experience at the Red Roof Inn Carrollton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You mentioned that the light switch in the room was not working leaving you in the dark and it seemed that you did not like that there is no elevator at our hotel. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We understand that your overall experience fell far below your expectations, and we are committed to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
Couldn’t recommend this motel but at the very least it was clean. No hot water.
Comment from Hotel Management
27 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Dear Cyndi,Thank you for taking the time to tell us about your experience at the Red Roof Inn Carrollton. I am glad to see that the cleanliness of our hotel was to your liking. However, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience and it is disheartening to see that this was not the impression we left you with. Your feedback is very important to us at Red Roof, so thank you for sharing.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Was what I needed in a pinch. Room was clean and bed was comfortable
Comment from Hotel Management
14 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Shirley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARROLLTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and comfortable bed. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 17 Mar 2024
Liked: Good price for one night's stay.
Didn't like: Ironing board mechanism was rusty and difficult to open and close.
Comment from Hotel Management
17 Mar 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Charlene,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Carrollton. Red Roof value you as our guest and welcome your 5/5 score. It's great to hear that you were pleased with our competitive rates. However, you stated the iron board was difficult to use. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
27 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CARROLLTON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
3 Mar 2024 by Carla RediResponse Specialist, Hotel Management
Hello Folaranmi, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Carrollton and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CARROLLTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
by A verified traveler
Posted 17 Feb 2024
There’s some doorbell chime going off late night/early morning. We were on the ground floor & every time the guest on the second floor moved/ turned over in bed, we heard them. Good breakfast and the housekeeper/ breakfast attendant was friendly and helpful.
Comment from Hotel Management
19 Feb 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Carol,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CARROLLTON. We appreciate you letting us know that you had a noise disturbance after hours. We are sorry for this issue, but are happy to read that we provided you with good breakfast and friendly staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Red Roof Management
by A verified traveler
good stay
Posted 29 Jan 2024 on Hotelsthe room while it was comfortable and clean had a door that was put on crooked and ended up having a large gap between door and lock so had to use the safety lock to keep it locked.
Comment from Hotel Management
30 Jan 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Debra,Thank you for choosing to stay at our Red Roof Inn Carrollton. I appreciate your 4/5 score following your stay and your comments towards the rooms cleanliness/comfortability being apart of your highlights, but you indicated that your experience was hindered by a issue you found with the door. This is truly regrettable to hear and I appreciate you making us aware. I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
