Ratings based on 373 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
by A verified traveler from JONESBORO
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Fast check in, clean room and nice shower
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express CARROLLTON WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 770-809-7100 Sincerely,Shinette Hammock General Manager 770-809-7100
by A verified traveler
Posted 11 Apr 2024
Outdated inside
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Hello Robert, I apologize that your last stay was not up to par and that our interior décor feels outdated. We are geared to have start a light renovation in May of this year and hope that you will visit again soon and have a better experience.
by A verified traveler
Posted 5 Apr 2024
Very nice stay
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Thank you for you recent feedback
by A verified traveler
Posted 5 Apr 2024
As always, the staff was very friendly and welcoming.
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Thank you for your recent feedback.
by A verified traveler
Posted 30 Mar 2024
Very clean, convenient to shopping and dining. Because my room wasn’t ready, I was upgraded to a suite. Will definitely stay again and recommend.
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Thank you for your recent feedback.
by A verified traveler
Posted 18 Mar 2024
The hotel was clean and the staff was friendly
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Thank you for your recent feedback.
by A verified traveler
Posted 22 Feb 2024
The heating and ac unit was loud and came off and on every six minutes. I didn’t sleep. Also, bug in the bathroom.
Comment from Hotel Management
23 Feb 2024 by Alyssa, Hotel Management
Thank you for taking the time to tell us about your experience with the Holiday Inn Express &Suites- Carrollton. We do apologize for not meeting your expectations and any inconveniences caused during your stay from the loud air conditioning unit. We do take your feedback very serious and will use this to ensure a better experience for future guests. Again, thank you for choosing the Holiday Inn Express.
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
1 Mar 2024 by General Manager, Hotel Management
Thank you for your recent feedback
