Ratings based on 109 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Management, Hotel Management
Thank you for your review sir we are hoping we will see you again
by A verified traveler from pharr
Posted 3 Mar 2024
It was very good next to a convenient store and staff where very nice limited rooms but amazing over all
Comment from Hotel Management
3 Mar 2024 by Management, Hotel Management
Dear Jody thank you for for filling out survey we are pleased to hear your satisfied review and hope you can come stay with us again thank you management
by A verified traveler from Odessa
Posted 20 Nov 2023
Staff and manager very helpful and friendly.
Comment from Hotel Management
22 Nov 2023 by Management, Hotel Management
Dear Barbara Thank you for filling out our survey. We are pleased to hear your satisfied review and hope you can come stay with us again
by A verified traveler
Posted 31 Oct 2023
M
Comment from Hotel Management
3 Nov 2023 by Management, Hotel Management
Dear Nancy, We thank you for filling out our survey here at Best Western Plus regarding your stay and we hope to see you soon. Thank you
by A verified traveler
Posted 18 Oct 2023
Nice
Comment from Hotel Management
20 Oct 2023 by Management, Hotel Management
Dear VictorWe thank you for responding to our survey regarding your stay. We are delighted to know that we have stood up to your expectations. We hope you can come back again.
by A verified traveler
Posted 12 Aug 2023
Comment from Hotel Management
15 Aug 2023 by Management, Hotel Management
Thank you for your review sir. We hope that you enjoy future stays at Best Western. We also hope that you come back to stay with us againThank You
by A verified traveler
Posted 20 Jul 2023
Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.
Comment from Hotel Management
22 Jul 2023 by Management, Hotel Management
Dear Laura,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 25 Jun 2023 on Hotels
Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am
Comment from Hotel Management
22 Jul 2023 by Mangement, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 14 Nov 2022
by A verified traveler
Posted 14 Nov 2022
Broken elevator. Stains all over the room . Awful breakfast .over priced .
Comment from Hotel Management
15 Nov 2022 by Uday, Hotel Management
Dear Juan,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
