Ratings based on 707 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Do not book over the phone; unless you want to be disappointed! Staff was disoriented about the property and gave us wrong information which was very uncomfortable & hard to understand. I’m thinking most people work part-time as no-one knows what is going on!
by A verified traveler from CHICAGO
Posted 7 Apr 2024
One of the worst customer service experiences I e had. Over and over I found the front desk to be unhelpful, unsympathetic, dismissive and unkind. They gave incomplete communication time and time which resulted in hours of wasted time. Waiting for rides, waiting for rooms, ect.
The property is insanely dated for the price. The rooms have 90s furniture and most rooms don’t have views. Save yourself time and frustration and book elsewhere.
The grounds however are lovely.
by A verified traveler
Posted 25 Mar 2024
Highly recommended!! The room is clean and spacious. However the pet fee is a bit high and it didn't show the cost when I reserved the room.
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 21 Mar 2024
by A verified traveler
Posted 11 Mar 2024
Enjoyed our stay
by A verified traveler from Saratoga
Posted 13 Feb 2024
Great for families. Unfortunately we were there during construction so no playground on site right now but it sounds like they are remodeling for something bigger and better. We are excited to return and see what it is!
by A verified traveler
Posted 3 Feb 2024
We loved it
Comment from Hotel Management
7 Feb 2024 by Stephanie Sarpy - Front Office Supervisor , Hotel Management
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!
by A verified traveler
Posted 16 Jan 2024
I completely loved the ranch but was little confused how some workers didn’t seem to care at all.
One ins
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Stephanie Sarpy - Front Office Supervisor , Hotel Management
We greatly appreciate this valuable feedback and are delighted you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any additional comments on your stay or need assistance with a future visit. We look forward to welcoming you back to the Ranch!
