Carlton Hotels

"Pros- Good pool. Great breakfast with wide variety. Lovely restaurant staff. Lovely maintenance staff. Good location a little away from the centre. Some nice restaurants nearby. Plenty of space for paid parking. Comfy beds. Accomodates kids well. Cons- Sewage smell from basin. Reception staff seem a little more overwhelmed than other staff. Signs of wear all over the room - carpets, broken lamp, superficial damage/scratches to bathtub. "

"Central location really lovely breakfast friendly staff etc. Air con / heating unit wasn’t working but there was an oil heater provided that did the job so no drama. Lovely stay would recommend "

"Clean modern room. Staff friendly and helpful. Adequate, secure parking. Would stay again. "

"Lovely hotel. Got room for bargain price. Breakfast great. Helpful staff"

"Breakfast good & bar area clean, the staff was very helpful & friendly "

"was great night sleep, very helpful staff and couldn't ask for anything else loved it"

"The room we had was dated but clean apart from some mould around the windows. There was a bit of a funny smell but it wasn’t overbearing. The pool was good and open late which was ideal. The steam room wasn’t working when we stayed but the sauna was nice and clean! The hotel was otherwise modern and and there was a nice bar/resturant. We didn’t eat in the hotel so can’t comment. The hotel location was perfect if you want to go into York (the shambles etc) it was a five min drive and the parking was easy to find albeit pricey! There was bus stops near the hotel if you’re good with public transport or you could easily get an uber if needed! Overall good stay. "

"Overall a bit disappointing. Upon arrival the car park entry and exit system was not working which caused issues. There were queues to check in. The room we had was always cold, with a broken unusable safe and a bed which had a large spring coming through the mattress. There was quite a bit of noise from weekend revellers outside which was loud even though we were on the fourth floor. The breakfast was okay but the cooked breakfast had no mushrooms. There were issues again upon departure with the car park exit barrier. I have stayed at Radisson hotels before and so my experience at the hotel in York was not how I had expected it to be. If staying in York again I would look for an alternative hotel."

"We upgraded at reception to a suite and had a nice sized room. Clean but maybe a little dated now. The bed was very comfy though and very quiet. Everything we needed in the room as well. The staff were brilliant and looked after bags etc before and after check in. A really nice stay for our Stendo weekend. Thank you. "