Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Michelle, Hotel Management
Thank you for staying with us. We greatly appreciate your feedback and look forward to welcoming you back!
by A verified traveler
Posted 8 Apr 2024
Great place for a family. I with the arcade was a bit bigger and more games.
Comment from Hotel Management
8 Apr 2024 by Dana Said , Hotel Management
Thank you so much for your feedback ! We hope to see you soon !
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Michelle, Hotel Management
Thank you for staying with us. We hope you enjoyed your stay and will give us another chance in the future!
by A verified traveler
Posted 27 Mar 2024
This property is good but needs some updating. Our room had fogged glass in the French doors to the patio and the doors were in poor shape. I can only assume that most doors on the other rooms are more or less the same.
Comment from Hotel Management
27 Mar 2024 by Marina - Assistant Front Office Manager, Hotel Management
Dear Jeff, Thank you for taking the time to complete the survey regarding your recent stay Omni La Costa Resort and Spa. Your business is very important to us and we value your feedback. Rest assured that we have taken your feedback and shared it with the according departments. Thank you again we hope you will come back and see us again soon!
by A verified traveler
Posted 17 Mar 2024
First time at Omni La Costa; but, not the first time to this area of Carlsbad, Ca. Room decor was up-to-date; but the wing was an older building. Walls between units are thin. Still had a solid nights sleep each night. You will be charged $40-60/night for parking on the property. Street parking is scarce and discouraged. I don’t like this practice. Parking should be included.
Comment from Hotel Management
17 Mar 2024 by Dana Said , Hotel Management
Thank you for this feedback! We aspire daily to serve our guests up to the highest standards. We look forward to seeing you soon!
by A verified traveler
Posted 4 Mar 2024
Service staff was excellent and attentive and enthusiastic. Room was nice, but being given a room overlooking the parking lot when the resort appeared largely empty was a minus. Would definitely return when there’s hopefully better weather!
Comment from Hotel Management
4 Mar 2024 by Dana Said , Hotel Management
Thank you for your feedback ! We will take it into consideration to improve, however we are glad you enjoyed your stay and hope to see you soon !
by A verified traveler from Delmar
Posted 3 Mar 2024
Super quiet and walkable - great staff- room was nice and big- bathroom bit but taps were broken on one sink.
Comment from Hotel Management
9 Mar 2024 by Dana Said , Hotel Management
Thank you so much for this feedback! We have informed our engineering team. We hope to see you soon !
by A verified traveler
Posted 26 Feb 2024
We came in late and the bellman drove us to the correct building, hauled in all the luggage and even ordered an extra blanket for the pull out sofa for our youngest. Well done!
Comment from Hotel Management
26 Feb 2024 by Marina - Assistant Front Office Manager, Hotel Management
Thank you for taking the time to respond with feedback regarding your stay. Our priority is for you to have a seamless and enjoyable experience. Again, thank you for reaching out, we appreciate your loyalty to our brand!
by A verified traveler
Posted 5 Feb 2024
The property was absolutely beautiful and the staff was wonderful and extremely attentive. However, our coffee maker was not working, in-room phone was not working, and there seemed to be crickets in the ceiling beam that kept us up at night. I'm disappointed with that because the room cost was hefty.
Comment from Hotel Management
6 Feb 2024 by Victoria , Hotel Management
Good afternoon,Thank you for taking time to review your most recent stay with us. We are happy to hear that you enjoyed the property as well our team. We would like to apologize for the coffee maker and the phone not working as well as the noise that kept you awake. We have addressed these issues with our housekeeping and maintenance team. Please let us know if you have any further feedback or concerns. Thank you, Victoria
by A verified traveler from SAN JOSE
Posted 8 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Michelle, Hotel Management
Thanks for staying with us. We appreciate your feedback!
