Ratings based on 970 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Our room was not clean. The floor was dirty and there was nail clippings on the desk. The counters were not cleaned either. I needed more towels for my family and they said we already had four and would have to wait until the next morning for house keeping to come to get more towels.
Comment from Hotel Management
28 May 2024 by Alex, Hotel Management
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced at the property. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Alex, Hotel Management
Thanks for staying with us. We appreciate your feedback.
by A verified traveler
Posted 27 May 2024
Clean rooms
Comment from Hotel Management
27 May 2024 by Alex, Hotel Management
Thank you, Juan. We are thrilled to learn that our services met your expectations. Your feedback is greatly appreciated, and we eagerly anticipate the opportunity to serve you again soon.
by A verified traveler
Posted 25 May 2024
Nice clean room and like the 3 bed option that not many places offer.
Comment from Hotel Management
25 May 2024 by Alex, Hotel Management
Thank you, Oswaldo. We are thrilled to learn that our services met your expectations. Your feedback is greatly appreciated, and we eagerly anticipate the opportunity to serve you again soon.
by A verified traveler
Posted 23 May 2024
I liked that it was quiet and near a few spots for breakfast.
Comment from Hotel Management
23 May 2024 by Alex, Hotel Management
Thank you for your stay with us.
by A verified traveler
Posted 19 May 2024
Room was nicely remodeled. Towels were dirty. Sheet was dirty and front desk agent said they would give us a clean one in the morning....we were supposed to sleep on it??!!?? We finally got a clean one, but we had to convince the front desk clerk to get one. I would not recommend.
Comment from Hotel Management
20 May 2024 by Alex, Hotel Management
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced at the property. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.
by A verified traveler
Posted 19 May 2024
Man I enjoyed and the front desk was very friendly
Comment from Hotel Management
20 May 2024 by Alex, Hotel Management
Thank you, Haji. We are thrilled to learn that our services met your expectations. Your feedback is greatly appreciated, and we eagerly anticipate the opportunity to serve you again soon.
by A verified traveler
Posted 18 May 2024
When I checked in I had no water in my room. It was very frustrating.
Comment from Hotel Management
20 May 2024 by Alex, Hotel Management
We appreciate you bringing this issue to our attention. We sincerely apologize for the inconvenience you encountered at our property. Please be assured that this does not represent our standard of service, and your feedback is taken seriously. As a gesture of our commitment to your satisfaction, we are offering a 10% discount on your next stay when you book directly with the property. For any concerns, please reach out to the front office. Thank you.
by A verified traveler
Posted 17 May 2024
No major issues, except uncomfortable mattress.
Comment from Hotel Management
17 May 2024 by Alex, Hotel Management
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced at the property. This does not reflect our usual standards, and we take your feedback seriously. you can always contact the front office for your concerns.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Alex, Hotel Management
Thank you, karen. We're delighted to hear that you were pleased with our services. Your feedback is valued, and we look forward to assisting you again in the near future.
