Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Excellent overall
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Dear Matthew,We're so happy to know that you had a great time with us overall. We trust that everything was in order for your stay and we hope to see you again soon. Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 6 Jun 2024
Steve a Front desk coworker and the manager on duty the day June 4 afternoon shift were very rude , unprofessional and service phone calls never answered when I called to report a toilet issue, breakfast was too expensive as well.
I’m a Hilton honor but This were our first time and last visit
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Dear Rocio,Thank you for being a valued Hilton Honors member. We are disappointed your experience did not align with our high quality and service standards. Please accept our apologies for any inconvenience, and know we will share your comments with our team to reiterate the importance of delivering exceptional guest service. We appreciate your feedback and hope you will give us another opportunity to host you in the future, as we know we can provide an experience that will exceed your expectations. Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 4 Jun 2024
Didn't like that I had to pay for parking.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Phillip,We always appreciate feedback from our guests, and we're glad your overall stay was pleasant. Please note that our parking fee is available online for your convenience. Should you be in the area, please come back to see us.Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 4 Jun 2024
Nice stay
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Marlene,Thank you so much for taking a moment to leave your outstanding review! We are thrilled that you had a wonderful stay here at Hilton Garden Inn Carlsbad Beach. It was a pleasure to have you here, and we look forward to welcoming you back for another terrific stay in the future. Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 2 Jun 2024
Hilton Garden Inn Carlsbad….the bathroom water and sink smelled like a sewer, payed for ocean front rooms and you couldn’t even open the window….. The restaurant in the hotel was overly priced and the food portion and quality was horrible. Overall for the price of the rooms I would have expected a lot more.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Joan,Thank you for sharing your experience with us. We are disappointed to hear your recent stay was not up to standards, and we appreciate you bringing these issues to our attention. We understand how frustrating these inconveniences can be, and we will have our team inspect our rooms to ensure everything is fresh and clean. We will also keep your feedback in mind when we make future enhancements to our property to ensure a higher standard of quality for future guests.Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 2 Jun 2024
Great location, overlooking the Ocean.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
We're overjoyed you could fully enjoy our gorgeous ocean views and perfect location. It was a pleasure having you here at Hilton Garden Inn Carlsbad Beach, and we thank you for your five-star review. We hope to welcome you back soon for another great experience.Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 30 May 2024
The other guests at the hotel were so loud I couldn’t sleep.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Anna,Thank you for sharing your recent experience. We sincerely regret that your stay was not as restful as you had hoped. While we cannot control the behavior of other guests, your feedback about noise is understood. We'll be sure to discuss it with our internal team to determine ways of improving in this respect. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating. Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 28 May 2024
Location was ideal, with the beach right across the street.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Dahana,How wonderful to hear that your recent stay at Hilton Garden Inn Carlsbad Beach was excellent, and that you found our location to be ideal! We appreciate the time you took to write this five-star review, and are pleased that you enjoyed your time at the beach across the street. Thank you for staying with us, and we hope you will return soon.Sincerely,Josephine SuarezGeneral Manager
by A verified traveler
Posted 28 May 2024
bad service
would not stay sgaing
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Francisco,Thank you for sharing your experience with us. We're disappointed you were dissatisfied with the service during your stay. We strive to provide every single one of our guests with exceptional experiences, and we are sorry we fell short of that goal. Please know your feedback is truly appreciated, as it is valuable and will enable us to improve. We hope you will give us the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Josephine SuarezGeneral Manager
