Ratings based on 315 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Nice property near our alma mater. Trip down memory lane.
by A verified traveler
Posted 18 Feb 2024
Our room was clean and the lobby and dining area were clean. There was a dead bug on the windowsill but none in the room that were alive. Breakfast had a lot of choices that didn't taste that bad. Lots of tables for eating. The shower did not have enough water pressure and barely got hot hot water out of it. Two guests should have 4 bath towels. Only had three. Should have a hook for towels outside of shower curtain area. Door hook was way too high should put some on the walls outside the shower curtain. Did not have enough plugs in the room. Front desk was nice. Miseno restaurant was convenient with good food located in Carlisle.
Comment from Hotel Management
23 Feb 2024 by Kristin, Hotel Management
Dear Joe,Thank you for choosing to stay with us at Fairfield by Marriott Carlisle and for taking the time to share this thorough feedback. Rest assured, your feedback will be shared with our hotel team and taken into consideration as changes and improvements are made moving forward. We are always looking for ways to enhance our guests' experience, so thank you for sharing! Should your travels bring you back to the Carlisle area, we hope to serve you again!
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Kristin, Hotel Management
Dear Cynthia,Thank you for choosing to stay with us at Fairfield by Marriott and taking the time to provide your feedback. We truly appreciate your business and are pleased to hear you enjoyed your stay! We welcome the opportunity to serve you again should your travels bring you back to the Carlisle area.
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Kristin Shipman, GM, Hotel Management
Dear Alexandra,Thank you for choosing to stay with us at Fairfield by Marriott Carlisle and for taking the time to share your experience.Providing the highest level of satisfaction is our top priority and, with this, we consider anything an 8 or below to be a failing score. Please feel free to share any additional feedback as to how we can improve upon the guest experience, as we are always looking for ways to exceed our valued guests' expectations!Thank you, again, for taking the time to share your honest feedback. Should your travels bring you back to the Carlisle area, we welcome the opportunity to serve you again!
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
5 Feb 2024 by Kristin Shipman, GM, Hotel Management
Dear Brock,Thank you for choosing to stay with us at Fairfield by Marriott Carlisle and for taking the time to provide your honest feedback.We are delighted to hear that you enjoyed your stay with us. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Once again, thank you for choosing to stay with us. We hope to serve you again should your travels bring you back to the Carlisle area!
by A verified traveler
Posted 11 Jan 2024
When a shower barely flows, I won't stay there again, especially for the money.
Comment from Hotel Management
11 Jan 2024 by Kristin Shipman, GM, Hotel Management
Dear Scott,Thank you for choosing to stay with us and taking the time to share your honest feedback. Providing the highest level of hospitality is our number one goal and I sincerely apologize we fell short during your recent stay. I understand the importance of a properly working shower and essentially receiving the amenities expected. I will absolutely have this investigated and ensure any necessary repairs are made. Should your travels bring you back to the Carlisle area, we'd love another opportunity to provide you with an exceptional stay!
by A verified traveler
Posted 6 Jan 2024
Clean and quiet
Comment from Hotel Management
11 Jan 2024 by Kristin Shipman, GM, Hotel Management
Dear Maurice,Thank you for choosing to stay with us and for taking the time to provide us with your feedback. I'm glad to hear you enjoyed your stay and found the property to be clean and quiet. Should your travels bring you back to the area, we'd love the opportunity to serve you again. Happy New Year!
by A verified traveler
Posted 31 Dec 2023 on Orbitz
We had a very pleasant stay. Clean and peaceful stay. It was easy get to, Everyone was very helpful. We would stay there again.
Comment from Hotel Management
2 Jan 2024 by Kristin Shipman, GM, Hotel Management
Dear John,Thank you for choosing to stay with us at Fairfield by Marriott Carlisle and for taking the time to provide your honest feedback. We are pleased to hear you enjoyed your stay! We welcome the opportunity to serve you in the future should your travels bring you back to the area.
by A verified traveler
Posted 29 Nov 2023
Nice place to stay.
Comment from Hotel Management
2 Jan 2024 by Kristin Shipman, GM, Hotel Management
Thank you for choosing to stay with us at Fairfield Inn & Suites Carlisle. We're so glad to hear you enjoyed your stay. Should your travels bring you back to the Carlisle area we'd love the opportunity to serve you again!
by A verified traveler
Posted 6 Oct 2023
The property is undergoing renovations which are needed but they are incomplete and inconvenient for a stay. The bathroom body wash was empty. There were unpleasant smells. There was an expensive and unexpected pet fee added to the price. The grounds are really nice and the staff is really nice.
Comment from Hotel Management
10 Oct 2023 by Kristin Shipman, GM, Hotel Management
Dear Marty,Thank you for choosing to stay with us and for taking the time to share feedback about your recent stay. I sincerely apologize your stay was not satisfactory. I also apologize for any inconveniences related to the renovation. Our team is excited to share our updated spaces and amenities with our guests once the work is complete; we hope to have the opportunity to welcome you back at that time and provide you with an exceptional experience!Sincerely,Kristin ShipmanGeneral Manager
