Ratings based on 24 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
4.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Oh. And that was the second creepiest “hotel” I have ever stayed in. You know when the room has a drop ceiling the place is classy, but when the shower/tub is missing most of the actual hardware and the conditioner is pre-used
This is what an employee of ours said about the room.
by A verified traveler from Augusta
Posted 28 May 2024
Maintenance can fix paint splatters in windows.
Comment from Hotel Management
28 May 2024 by Guest Services, Quality Inn & Suites Caribou, Hotel Management
Hi Sandy,Thank you for reviewing your visit to our Quality Inn & Suites Caribou. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We appreciate your comments regarding the paint splatters and look forward to welcoming you back in the near future.All the best,Guest Services Team
by A verified traveler
Posted 23 May 2024
I only wish there were screens in the windows.
Comment from Hotel Management
24 May 2024 by Guest Services, Hotel Management
Thank you for your excellent rating! We're delighted to hear that you had a memorable stay with us, particularly appreciating our great location. We understand that a prime location enhances the overall guest experience, and we're thrilled that you found ours convenient. We look forward to hosting you again soon and offering you the convenience of our fantastic location.Regards, Guest Services
by A verified traveler
Posted 22 May 2024
Very helpful staff.
Comment from Hotel Management
24 May 2024 by Guest Services, Hotel Management
We truly appreciate your wonderful rating and feedback! It's fantastic to hear about your memorable stay and the great interaction you had with our team members. Providing exceptional service is at the core of everything we do, and we're thrilled that you experienced it firsthand. Your recognition of our staff's efforts is greatly appreciated, and we look forward to welcoming you back soon.Regards, Guest Services
by A verified traveler
Posted 15 May 2024
Quality Inn should be embarsssed to their name on the sign. The place is dirty, rusty, old and shady. I had a room in the back of the hotel where it appeared that local people can rent rooms by the week/hour. There were piles and piles of old furniture outside my window.
At about 10:00 pm the police were knocking on the door of the room next to me. The front guy was nice but this place needs to be demolished and built again. The shower Rod was rusty, the lamp was rusty, the rug was old and buckled.
I was there for a work trip and basically the only hotel in town. Next time I’ll go to the Hampton Inn in Presque Isle.
Comment from Hotel Management
18 May 2024 by Guest Services, Hotel Management
We are deeply sorry to hear about your disappointment with your recent stay. Our team works tirelessly to ensure the satisfaction of all our guests, and we regret that we were unable to meet your expectations on this occasion. Creating a positive first impression is crucial to us, and we apologize if we fell short in this aspect. Your feedback is appreciated, and we will use it to make necessary improvements.Regards, Guest Services
by A verified traveler
Posted 15 May 2024
Neighbors partied until 3:00 am. Got two hours of sleep. Hallways reeked of Marijuana.
Comment from Hotel Management
18 May 2024 by Guest Services, Hotel Management
Thank you for taking the time to write a review of our hotel. On behalf of our entire team, please accept our apology for the disruption to your stay caused by noise. We want our hotel to be a respite for our guests where all their needs are met with urgency and a great attitude. We definitely appreciate your business and that you took the time to offer your feedback. We do wish to have the honor of welcoming you back.Regards, Guest Services
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
18 May 2024 by Guest Services, Hotel Management
We are absolutely thrilled to receive your rating. Making a positive impact on our guests' stay is what we strive for, and your feedback indicates that our team's dedication has paid off. Your kind words are a testament to their passion and commitment to providing exceptional service. Thank you for sharing your experience, and we eagerly await your return for another memorable stay!Regards, Guest Services
by A verified traveler
Posted 29 Apr 2024
Clean room
Comment from Hotel Management
30 Apr 2024 by Guest Services, Quality Inn & Suites Caribou, Hotel Management
Hello Michael,Thank you for your superb ratings! We are most proud of our wonderful staff. We are particularly grateful for our location, steps away from the best of Caribou. We have a great housekeeping team – whose attention to detail is incredible. I will share your compliments with them, and we hope to see you again very soon.Regards,Guest Services Team
by A verified traveler
Posted 28 Apr 2024
The accommodations were basic but adequate. The breakfast was not really a breakfast. It was probably the worst I have had at any hotel.
Comment from Hotel Management
30 Apr 2024 by Guest Services, Quality Inn & Suites Caribou, Hotel Management
Hi Robert,At our Quality Inn & Suites Caribou, we appreciate guest feedback as it helps us understand what guests loved most about their stay with us and where they feel we can further elevate the overall experience. We are saddened that your breakfast did not meet your expectations. Our Food and Beverage team takes great pride in offering a wide selection of choices to meet the tastes, appetites, and dietary requirements of our guests so we regret that we failed to impress you. We will re-examine what could have gone wrong and seek to refine our service and offering. I do welcome you back soon for a sensational stay!Best,Guest Experience Manager
