Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Hotel was great, spacious room, comfortable bed, clean and quiet.
Shower base a bit slippery.
Sawyers was quite disappointing, average food and service was poor. Some customer service training required. Ignored on arrival, staff seemed bored and unhappy.
by A verified traveler
Posted 23 Jun 2024
by A verified traveler
Posted 23 Jun 2024
Stood at check-in for around 4-5 minutes like the place was abandoned.
Room only had one big towel and empty shower bottles .
Floor needed hovering.
by A verified traveler
Posted 17 Jun 2024
Great stay. Had problem with door opening but staff delt with it immediately and looked after us the whole time. Look forward to staying again.
Comment from Hotel Management
19 Jun 2024 by Alex Burt - Operations Manager, Hotel Management
Thank you for taking the time to review our hotel. I am please that we were able to sort the issue with the door to allow you to enjoy your stay.
by A verified traveler
Posted 16 Jun 2024
Great convenient location. Friendly staff. Nice size room. Good shower.
Only negative for me was the uncomfortable bed.
Comment from Hotel Management
19 Jun 2024 by Alex Burt - Operations Manager, Hotel Management
Thank you for such a lovely review. We do hope to see you again soon.
by A verified traveler
Posted 15 Jun 2024
Perfect stop off point,for us, for one night, but on industrial estate. Evening meal in restaurant within a few steps from hotel. All you can eat breakfast in hotel. Ample parking.
Comment from Hotel Management
19 Jun 2024 by Alex Burt - Operations Manager, Hotel Management
Thank you for such a great review. I am glad to see you enjoyed your meal at Sawyers Bar and Grill and look forward to welcoming you back soon.
by A verified traveler
Posted 15 Jun 2024
Was a last minute booking and for a very good price, I was surprised and felt like I’d got myself a true bargain. Luxurious bed, nicely kept, nice pillows, amazing shower facilities. And the coffee and hot choc is perfect
Comment from Hotel Management
19 Jun 2024 by Alex Burt - Operations Manager, Hotel Management
Thank you for such a lovely review. We hope to welcome you back in the near future!
by A verified traveler
Posted 15 Jun 2024
Good stay
Comment from Hotel Management
19 Jun 2024 by Alex Burt - Operations Manager, Hotel Management
Thank you for such a lovely review.
by A verified traveler
Posted 14 Jun 2024
Very clean tidy building with friendly staff
Comment from Hotel Management
19 Jun 2024 by Alex Burt - Operations Manager, Hotel Management
Thank you for your review. Great to see another positive mention of the team!
by A verified traveler
Posted 10 Jun 2024
This is the third time I have stayed at this hotel, always been very satisfied, unfortunately not so this time ,
The room was absolutely fine , no problems there , one of the lifts didn't work , a little concerned, although there was another lift , my husband is disabled and cannot do stairs , and if the only other lift had failed , there could have been a problem .we decided to have a quite drink in the bar last night ( Sunday)there were a number of very loud guests, which became slightly annoying after a while .the breakfast was most disappointing, having paid £10.00 each , the choice wasn't good and when we went this morning , there's was almost nothing left (8.45am).
We were asked if we would like scrambled egg and hash browns cooked to order. Wasn't offered fried or poached .
When it came to toast , 5 pieces in a tray. I didn't think the breakfast was worth the cost .
Should have been checked and filled more regularly.
Comment from Hotel Management
12 Jun 2024 by Alex Burt - Operations Manager, Hotel Management
Thank you for your review. I am sorry to hear that you experienced some issues during your stay but please know we will look into each to ensure they do not happen again on your 4th visit.
