Ratings based on 268 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Check in delayed for 2 plus hours IT problems The amenities once we finally got to our room were excellent Breakfast superb
Comment from Hotel Management
11 Jun 2024 by Vicky F, Hotel Management
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We hope to welcome you back to the Resort in the near future.
by A verified traveler
Posted 27 May 2024
First visit very impressive will.be back for long weekend soon 😀
Comment from Hotel Management
2 Jun 2024 by Vicky F, Hotel Management
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.
by A verified traveler
Posted 20 May 2024
Having stayed in the main resort before, I was pleasantly surprised by the comfortable and quieter space that Manor House is.
I definitely preferred my stay there better than the main resort!
Comment from Hotel Management
21 May 2024 by Michelle , Hotel Management
Thank you for the 5 star review and that you enjoyed the Manor House
by A verified traveler
Posted 17 May 2024
Quiet comfortable room. As I was alone I had room service food, as I didn’t want to sit in a restaurant and the food was poor
Comment from Hotel Management
21 May 2024 by Michelle , Hotel Management
Thank you for the review and sorry to hear that the food was not as expected. We will review this with our chef.
by A verified traveler
Posted 9 Apr 2024
Shocked to see frayed and stained carpet in our room and during the night I could constantly hear someone in the room next to ours coughing. The view from the room was over grown grass and a broken roof tile. I have enjoyed a stay at Manor House many times over the years but this is our first visit in five years and the quality of the room has declined. Not even a glass to have a drink of water.
Comment from Hotel Management
10 Apr 2024 by Vicky F, Hotel Management
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.
by A verified traveler
Posted 8 Apr 2024
A lovely stay. Our room was clean and comfortable, breakfast was delicious and I appreciated clear labelling for all items. Staff were friendly and helpful. The pool / spa was very nice although my 10 year old was disappointed that she was not able to use the jacuzzis due to her age.
My old negative would be the £20 parking charge.
Comment from Hotel Management
10 Apr 2024 by Vicky F, Hotel Management
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.
by A verified traveler
Posted 4 Apr 2024
Second time staying in the Manor House and again very disappointed. Firstly parking is awful - no permanent disabled spaces outside, you have to park in the main underground car park which is chargeable and a long walk back to the Manor House. Secondly, the room had toenails on the floor, blood on the net curtains and used tissues behind the bed. Disgusting. The view out of the window was onto a roof which was littered with loads of rubbish, old paint tins, etc. Hardly what you would expect of a ‘5 star’ resort. Complained and only offered free parking and a bottle of wine - should have been upgraded immediately. Spa and pools are excellent, but booking system for the pool is ridiculous - allowing a 45 mins session! Staff are very good at waiving this though. There should not be any booking restrictions in place. Breakfast very good, Marta our waitress was wonderful, as were the staff and service as a whole. The hotel is next to a motorway and quite a distance from Newport town centre, so it’s costly to eat out if you need a taxi. Wouldn’t rush back to this hotel unless we had an immaculate room in the main resort.
Comment from Hotel Management
10 Apr 2024 by Vicky F, Hotel Management
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.
by A verified traveler
Posted 3 Apr 2024
Seen poor reviews before visiting however when we arrived I had the room card digitally but room wasn’t ready until 16.15 but cleaner on the floor said the room had been ready over 2 hours but he was more than happy to help and show us reception and our room. The room was very clean and the cleaner on our floor couldn’t do about for us when we arrived. Had a reservation in Pad restaurant, that again did not disappoint. Overall enjoyed our stay and would visit again. Only downfall is I think it’s quite a late check in and walking from the resort into the manor I could not find the reception.
Comment from Hotel Management
4 Apr 2024 by Vicky F, Hotel Management
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.
by A verified traveler
Posted 25 Mar 2024
An iconic venue but a bit dated and needs more tlc. Staff very friendly and helpful. Car parking miles away and still charged £10 despite being an outside area.
Comment from Hotel Management
26 Mar 2024 by Vicky F, Hotel Management
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.
by A verified traveler
Posted 23 Mar 2024
The room was very spacious and the bed was comfortable.
I was greeted by the receptionist when checking in, who assumed I was a taxi driver instead of a guest staying in the hotel.
I found this very rude and judgemental and never would have expected to be greeted in that way.
Comment from Hotel Management
24 Mar 2024 by Vicky F, Hotel Management
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We hope to welcome you back to the Resort in the future.
