Ratings based on 1,166 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Close to the city centre. Helpful staff
by A verified traveler from SCARSDALE
Posted 24 Jun 2024
We had a great stay at The Angel Hotel for a concert
by A verified traveler
Posted 24 Jun 2024
Great hotel for Cardiff castle events
by A verified traveler
Posted 24 Jun 2024
Hotel is great location and ideal walking distance to everything in the area, the hotel is very dated and In need of a refurbishment though. Staff were pleasant and lovely very helpful.
Comment from Hotel Management
24 Jun 2024 by Assistant Front of house Manager, Hotel Management
Good evening Michelle,Thank you for your lovely review on your recent stay with us. Kind regardsLesleyann dorning
by A verified traveler
Posted 23 Jun 2024
The staff were amazing you could not fault them , my only issue was the condition of the room , it was clean but , the carpets were extremely stained , the bathroom Sink taps felt as tho they were going to fall off in my hands each time I used them ! And my biggest concern was the black stain around the windows in the room that I believe to be mould .
Comment from Hotel Management
24 Jun 2024 by Assistant Front of house Manager, Hotel Management
Good evening Hannah,Thank you for your feedback and I am really sorry to read that your stay with us was not up to your expectations. I have asked Maintenance to look at your room.Please accept my sincere apologies for the inconvenience. Kind regardsLesleyann Dorning
by A verified traveler
Posted 23 Jun 2024
The Angel is next to the castle and within easy walking of the city centre. It has character but, as to be expected for an older building, it is a little tired. The staff were incredibly helpful and friendly. Breakfast was adequate. Being a city hotel the price was quiet high but so was the cost of a Premier in. The car park was out of commission which, had I been driving, would have added costs to my stay.
Comment from Hotel Management
24 Jun 2024 by Assistant Front of house Manager, Hotel Management
Good evening Briony,Thank you for your lovely review on your recent stay with us.Kind regardsLesleyann Dorning
by A verified traveler
Posted 22 Jun 2024
Clean and reasonably priced for the city centre. Staff were great
Comment from Hotel Management
22 Jun 2024 by Assistant Front of house Manager, Hotel Management
Good evening Chris,Thank you for your amazing review on your recent stay with us.We look forward to your next visit.Kind regardsLeleyann Dorning
by A verified traveler
Posted 21 Jun 2024
It was a great hotel with lovely staff in a perfect location at a good price- what more could you ask?
Comment from Hotel Management
22 Jun 2024 by Utkarsha Chauhan, Hotel Management
Dear Gaynor,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager
by A verified traveler
Posted 21 Jun 2024
It is close to everything which is great. The hotel is in need of a sprucing up
Comment from Hotel Management
22 Jun 2024 by Utkarsha Chauhan, Hotel Management
Dear Sonja,Thank you for choosing your stay with us and taking your time doing a review.Kind Regards,Utkarsha ChauhanOperations Manager
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
22 Jun 2024 by Assistant Front of house Manager, Hotel Management
Good evening Louise,Thank you for your lovely review on your recent stay with us.Kind regardsLesleyann Dorning
