Ratings based on 950 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Hotel was perfect spot and rooms were good but we didn’t have any hot water and the hotel didn’t seem bothered - there were others in the same boat
by A verified traveler
Posted 7 Jun 2024
Great location, nice staff, spacious rooms.
Comment from Hotel Management
8 Jun 2024 by Lewis Lewis, Hotel Management
Thank you so much for your wonderful feedback regarding your recent stay at Radisson Blu Cardiff. We are thrilled to hear that you had a positive experience with us.Your kind words are greatly appreciated and have been shared with our entire team. It is always a pleasure to receive such positive remarks, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences for our guests.We look forward to welcoming you back to Radisson Blu Cardiff in the near future. If there is anything we can assist you with to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing Radisson Blu Cardiff.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu Cardiff
by A verified traveler
Posted 26 May 2024
I had a shock that parking is £25 every 24hrs but i loved the hotel service was great watch oit for hidden costs.
Comment from Hotel Management
8 Jun 2024 by Lewis Lewis, Hotel Management
Thank you so much for your wonderful feedback regarding your recent stay at Radisson Blu Cardiff. We are thrilled to hear that you had a positive experience with us.Your kind words are greatly appreciated and have been shared with our entire team. It is always a pleasure to receive such positive remarks, and they serve as great motivation for us to continue delivering exceptional service and memorable experiences for our guests.We look forward to welcoming you back to Radisson Blu Cardiff in the near future. If there is anything we can assist you with to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing Radisson Blu Cardiff.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu Cardiff
by A verified traveler
Posted 22 May 2024
No car park space but a very pleasant stay
Comment from Hotel Management
25 May 2024 by Lewis Lewis, Hotel Management
Thanks for your feedback.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Lewis Lewis, Hotel Management
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff
by A verified traveler
Posted 16 May 2024
A great stay in easy reach of everything
Comment from Hotel Management
22 May 2024 by Lewis Lewis, Hotel Management
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff
by A verified traveler
Posted 12 May 2024
Friendly staff- good size room - convenient location for me (a 2 minute walk to restaurants).
Comment from Hotel Management
22 May 2024 by Lewis Lewis, Hotel Management
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff
by A verified traveler
Posted 3 May 2024
Nice hotel. was easy to find and walkable from the station and main town center.
I traveled for business and the room was clean, quiet and spacious.
Breakfast was good
Comment from Hotel Management
6 May 2024 by LL, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Radisson Blu Cardiff. Your feedback is invaluable to us as it helps us understand our guests' experiences and areas where we can improve.We greatly appreciate your input and want you to know that we take all comments seriously. Improving our services and ensuring the satisfaction of our guests is our top priority, and your feedback is an essential part of that process.If there are any specific areas you feel we could focus on or if you have any additional feedback you would like to share, please don't hesitate to reach out to us. We are committed to providing the best possible experience for our guests, and your input helps us achieve that goal.Once again, thank you for choosing Radisson Blu Cardiff, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu, Cardiff
by A verified traveler
Posted 30 Apr 2024
Poor customer service
Comment from Hotel Management
6 May 2024 by Lewis Lewis, Hotel Management
Thank you for bringing your concerns to our attention regarding the customer service you received during your recent stay at Radisson Blu Cardiff. We sincerely apologize for any shortcomings in our service and the inconvenience this may have caused you.Providing exceptional customer service is a top priority for us, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we can take corrective action to prevent similar issues from occurring in the future.We would like to assure you that we take all feedback seriously and that we are investigating the circumstances surrounding your experience to address any underlying issues with our team's performance. Our goal is to ensure that every guest feels valued and well-cared for throughout their stay with us.We understand the importance of responsive and attentive customer service, and we are committed to taking the necessary steps to enhance our service delivery and ensure that all our guests have a positive and memorable experience with us.Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your patience and understanding. If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly.Warm regards,Lewis LewisRooms Division DirectorRadisson Blu Cardiff
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 May 2024 by Lewis Lewis, Hotel Management
Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel, Cardiff.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel, Cardiff, I look forward to welcoming you back.Sincerely, Lewis Lewis Rooms Division Director Radisson Blu Hotel, Cardiff
