Ratings based on 355 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Hotel was great once you got inside not sure about the surroundings . Had a great view of the river from our bedroom. The pillows were so comfortable. Room a bit hot and couldn’t open the window but apart from that it was great would stay there again
Comment from Hotel Management
13 May 2024 by The Mercure Team - Newport, Hotel Management
Dear Sharon,Thankyou for your review and feedback we are glad you had a great stay and enjoyed the views. Sorry there was an issue with the temperature in the room if this was reported our staff should have been able to assist. We hope to welcome you again soon.Kind regardsMercure Newport
by A verified traveler
Posted 6 May 2024
Very spacious and clean..the room service is superb …the welcoming environment
It would also be nice to have a microwave in rooms as there’s no lunch and dinner at the hotel
Comment from Hotel Management
13 May 2024 by The Mercure Team - Newport, Hotel Management
Dear Ntebaleng,Thankyou for your review and feedback we are glad you had a great stay. The hotel restaurant is open for lunch and dinner everyday. We hope to welcome you again soon.Kind regardsMercure Newport
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Karen,Thankyou for your review we are glad you had a great stay and hope to welcome you back again soonKind regardsMercure Newport
by A verified traveler
Posted 21 Apr 2024
Wow great place it is clean and staff are helpfull and the location is good
Comment from Hotel Management
25 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Iulia,Thankyou for your review and feedback, we are glad you had a great stay and hope to welcome you again in the future.Kind regardsMercure Newport
by A verified traveler
Posted 18 Apr 2024
I arrived at the hotel after late evening to find out that they had overbooked the rooms and there was no room available for me, I then had to find another hotel in the area at night and as a woman on my own this made me feel unsafe as I was not familiar with the area. A full refund should be made as I had to pay for the other hotel on my credit card.
Not even a phone call was received to tell me this or risk of this, very poor customer service. This is the reason I cannot rate the above as I didn't even stay there
Comment from Hotel Management
21 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Mrs Smith,Thankyou for your review and feedback. Overbooking hotel rooms is a common practice that is designed to protect the business (as is also seen in restaurants and on airlines, for example), however I can see this would have been incredibly frustrating for yourself and I apologize for this. We have issued a refund to Expedia for your booking with us, and I'm glad our staff were able to find you another room at a nearby hotel. I do apologize though if you were not contacted in advance as this is part of our policy. I believe our Reception Manager contacted you by phone and email the day after to apologize and offer a complimentary upgrade should you wish to book with us again, this offer is still available.Apologies again for the inconvenience caused.Kind regardsMercure Newport
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Mohammed,Thankyou for your review we are glad you had a good stay and hope to see you again in the future,Kind regardsMercure Newport
by A verified traveler
Posted 13 Apr 2024
great staff
Comment from Hotel Management
15 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Audrey,Thankyou for your review we are glad you had a great stay and hope to welcome you back again in the future.Kind regardsMercure Newport
by A verified traveler
Posted 9 Apr 2024
The property was hard to access by car as we were not made aware that you had to park in the shopping centre car park nearby. However, parking is not free and costs £1.50 from 6pm-6am and an additional £1.50 for each hour.
The room itself was good, an amazing bed and television and a great view of the town.
However, there were lumps of dirt/stones on the carpet outside of the bathroom and the shower would not drain properly and ended up flooding the bathroom.
Apart from that it was worth the price.
Comment from Hotel Management
10 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Ted,Thankyou for your kind review we are glad you had a good stay. Please accept our apologies regarding the issues with the bathroom and carpet these have been passed on to our housekeeping and maintenance departments. Information regarding to car parking can be found on our website. We hope to welcome you back again in the future.Kind regardsMercure Newport
by A verified traveler
Posted 8 Apr 2024
Had a great time, property is well maintained. Bathroom needs more shelving/storage as nowhere to put anything. Complimentary shower gel etc. was just on the floor in the shower. Dispenser holders would be better.
Bar shuts at 21:00 which is very early for a hotel! I would have expected at least until midnight, other than that all good!
Comment from Hotel Management
10 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Clare, Thankyou for your kind review and feedback we are glad you had a great stay. There seems to be some confusing about the opening times in NP20, last orders in the restaurant is 9pm but the bar is open later. We hope to welcome you back again in the future.Kind reportsMercure Newport
by A verified traveler
Posted 2 Apr 2024
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Comment from Hotel Management
3 Apr 2024 by The Mercure Team - Newport, Hotel Management
Dear Joseph,Thankyou for your rating we are glad you had a great stay. We hope to welcome you back again in the future.Kind regardsMercure Newport
