Ratings based on 555 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Hotel wad full so breakfast wasn’t great with many items missing. Room did not have a TV remote control and bathroom light would not turn off.
Comment from Hotel Management
27 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Simon,We thank you for sharing your experience with us.We are pleased to know that you found our rooms to be immaculately clean.However, we regret that your breakfast experience did not meet expectations. We strive to provide a plentiful and satisfying breakfast, even during busy times. Additionally, we apologise for the inconvenience caused by the absence of a TV remote control and the issue with the bathroom light. Our team is always on hand to resolve such matters promptly to ensure our guests' comfort.We hope to welcome you again in the future. All the best.Dorota Price, General Manager
by A verified traveler
Posted 16 May 2024
Regular visitor
Always a pleasure to return
Comment from Hotel Management
26 May 2024 by Atanas Mladenov, Front Office Manager, Hotel Management
Dear Paul,Thank you for such a great review.It is truly rewarding to know that our commitment to maintaining impeccable room cleanliness and hotel condition has been recognized in your review. We also take great pride in offering top-notch service and ensuring our room amenities contribute to a comfortable and enjoyable stay.Our team at Mercure Cardiff North continuously strives to provide a welcoming and satisfying experience for all our guests, and your positive feedback serves as a wonderful affirmation of our efforts. We are pleased that our attention to detail and dedication have resonated with you during your visits.We look forward to a return visit from you in the future.Best wishes,Atanas Mladenov, Front Office Manager
by A verified traveler
Posted 14 May 2024
Good
Comment from Hotel Management
19 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Sean,Thank you for your review.We're delighted to hear that the cleanliness of our rooms met your expectations and that you found the overall condition of Mercure Cardiff North to be satisfactory. It's also rewarding to know that the service provided by our team was to your liking.Your positive remarks are greatly appreciated as they encourage us to continue delivering excellent service and maintaining our high standards.Should you have any suggestions on how we might improve further to enhance our guests' experience, please do not hesitate to share them with us.We hope to have the pleasure of welcoming you back in the near future.Warm regards,Dorota Price, General Manager
by A verified traveler
Posted 13 May 2024
Kept awake most of the night by a dog continuously barking in one of the rooms nearby.
Comment from Hotel Management
19 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Clare,Thank you for taking the time to share your feedback,We’re pleased to know that you found the cleanliness of your room to be satisfactory.However, we regret to hear about the disturbances you faced during your stay. Our guests' comfort is of utmost importance to us, and we are sorry that a barking dog affected your experience. Our team are on hand 24/7 to assist with any concerns and ensure a comfortable stay.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Dorota Price, General Manager
by A verified traveler
Posted 12 May 2024
There was nothing i liked . Kids from the area was running around the passages as the fire exit was open . After paying 97 pound for a room that was more like a hostel and 8 pounds to park the car . If i nrw it was like that i would never have gone . I wish i went camping in a one man tent it would have been better. We was meant to have free drinks if we signed up and we never received them . I spend less on a much better place and better service. I think the best part of the place was the reception desk
Comment from Hotel Management
14 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Maurice,We would like to thank you for reviewing your experience.It's disheartening to learn that the behaviour of others negatively impacted your stay. We strive to maintain a serene environment and are addressing the concerns you’ve raised. Regarding the room and parking fee, we aim to provide value through our amenities such as complimentary wifi, a fitness room, and a rainfall shower in each room. We regret to hear that these aspects did not meet your expectations this time.We are also sorry to hear about the oversight with the free drinks offer. This is certainly not the standard we aim to uphold. Our intention is always to provide clear and beneficial promotions to enhance our guest's experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Dorota Price, General Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Judith,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Dorota Price, General Manager
by A verified traveler
Posted 8 May 2024
Charging extra for parking now is a chinsy change, it used to be free. I was offered a complimentary drink if I offered up my name and email address. I would get an email to present to the barman. I was not told I would have to give up personal information and join the hotel affinity club. I thoroughly dislike this bait and switch tactic. Either you give a complimentary drink freely or forget it. We only got one key which also operates the lights so I sat in the dark while my partner went out for a few minutes. I have stayed here before but this visit was not up to my expectations. And I would so like it if hotels ended their love of duvets, they are too hot and leave one with no options. This visit left room for improvement.
Comment from Hotel Management
12 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Ivor,Thank you for taking the time to share your review.We are delighted to learn that you found the cleanliness of our rooms to be impeccable and our hotel's condition to be within your expectations. These are facets of our service we take immense pride in and continually strive to maintain.Our parking policy has been updated to ensure the maintenance and security of our parking facilities. We understand that changes in policy may come as a surprise and we apologize for any inconvenience this may have caused. Additionally, our intention is always to offer added value to our guests' experience while also respecting their preferences and privacy; rest assured that we have noted your comments regarding your complimentary drink experience. On the subject of the room key system, we apologize for any inconvenience you faced. The system is designed for energy conservation and guest safety, although we understand it may have caused a moment of discomfort during your partner's brief absence. As for the bedding, we offer duvets that many guests find comfortable, but we acknowledge that personal preferences vary, and we will take your feedback into consideration.We hope to provide you with a more enjoyable stay in the future.Kind regards,Dorota Price, General Manager
by A verified traveler
Posted 7 May 2024
Hotel is much nicer inside than the first impression from outside. Room was clean and modern. Breakfast was good value and offered a great choice, staff were all friendly.
Comment from Hotel Management
14 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Nicola,Thank you for sharing this lovely review.It's wonderful to hear that the interior of Mercure Cardiff North was to your liking and that you found your room clean and modern. Our team strives to maintain high standards of cleanliness and guest comfort, so your comments are very encouraging.We are also thrilled that you enjoyed the breakfast and found it to be good value with a great choice. Providing a delightful dining experience is something we take great pride in.It's heartening to know that our staff made a positive impression with their friendliness. We believe that our team's hospitality is crucial to a memorable guest experience.We look forward to welcoming you back to Mercure Cardiff North in the future.Kind regards,Dorota Price, General Manager
by A verified traveler
Posted 6 May 2024
.
Comment from Hotel Management
12 May 2024 by Dorota Price, General Manager, Hotel Management
Dear David,Thank you for such a positive review of your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back in the future.Kind regards,Dorota Price, General Manager
by A verified traveler
Posted 3 May 2024
I enjoyed my stay. Was taken aback by the parking charge as it doesnt state on here or I may have mis read but comfy beds, nice and clean. Convenient location and would stay again.
Comment from Hotel Management
6 May 2024 by Dorota Price, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your experience at our hotel.We are delighted to hear that you found the beds comfortable and your room clean and well-appointed. Furthermore, our team is committed to providing a high standard of service, so it is rewarding to know that this was reflected in your experience.We regret any confusion regarding the parking charge. Please be assured that we aim to be transparent with our amenities and fees, and we are currently reviewing our information to ensure clarity for all our guests. Mercure Cardiff North strives to offer exceptional value, and we believe our secure on-site parking, with its nominal fee, contributes to the convenience of our guests' stays.Nevertheless, your satisfaction with our convenient location is much appreciated, and we agree that our proximity to Cardiff's major business parks and cultural landmarks makes for an ideal base when visiting the area.The entire team certainly hope we can see you again in the future. Kind regards,Dorota Price, General Manager
